Senior Technical Quality Manager Functional Expert

hace 3 semanas

Saltillo, México SAP A tiempo completo

**We help the world run better**

**General description of SAP Premium Engagements and TQM Purpose**

A Technical Quality Manager (TQM) works for customers which have signed a Premium Engagement contract, such as SAP MaxAttention or SAP Active Attention. The aim of this role is to give customers a long term relationship with better access to SAP for topics related to solution operations, project success and adopting innovation in their SAP centric solutions. The TQM manages the selection and delivery services out of the SAP portfolio of proactive and reactive support services at the right point in time. The TQM also acts as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle.The content of a Premium Engagement is defined in a contract. The exact scope is getting agreed during regular alignment meetings between the customer, Service and Support Lead or Engineering Architect, TQMs and the SAP Account team.The TQM needs to understand and has to work with several areas of a customer organization sucha as Customer IT Department. Customer Business Departments and Customer Purchasing DepartmentThe TQM must have a Basis background with deep understanding in Hybrid solutions and integrations (cloud an on premise), also knowledge in SAP Cloud Platform, IOT, ML, Big data is a must.

**Career Level Summary**:
On career Level the TQM works typically on complex customer software solutions with one or few projects. He or she can work independently in this environment and takes the required steps to involve SAP Backoffice functions when needed. The TQM identifies areas where the DBS engagement can add value to the customer IT and business departments and aligns these with the Service and Support Lead or Engineering Architect and SAP Account team.

Larger service plans and support programs such as Engineering Services are aligned directly with customer senior management successfully and the TQM is proficient in communication with CIOs (or equivalent) of medium size companies. A TQM might also take over one of the following roles of an engagement: Cloud & Support Lead, Technical Lead

**Tasks**:
Required to understand Hybrid landscapes (Cloud / On premise / Integration), Understanding and positioning of Intelligent Enterprise, Technical evaluation and documentation of customer situation, Identification of risks and top issues, Execution of the Engagement Plan, Management of service and action plan, Operations and Innovation Control Centers and Engineering Services delivery, Establish SAP Solution Manager as collaboration platform, Documentation and reporting of Engagement status, action and value, Engagement Extension,

This role requires a Senior Basis / Functional background, in different industries.

We’re looking for a high motivated person with strong commitment, able to guide our customer to the Intelligent Enterprise.

**Functional Experience**
- Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
- Ability to manage Customer Solutions in top maintenance segment (level 1).
- Good understanding of the SAP technology and understanding of SAP Business Suite (Application).
- Is able to stablish communication with different SAP teams to align the support strategy.
- Very good understanding of DBS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers

**Other Experience**
- Communication to Senior management in larger companies
- Experience as an DBS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects

**Education**
- Bachelor in Computer Science, Science, Mathematics, Engineering or similar

Position is based in Monterrey.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 348506 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

  • Senior Quality Assurance Manager for Intelligent Enterprise

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Sap A tiempo completo

    We're seeking a seasoned Senior Quality Assurance Manager to join our team as a Functional Expert, focusing on the delivery of high-quality solutions for our clients.**Job Summary:**The role requires a strong background in SAP Basis and a deep understanding of hybrid solutions and integrations, as well as knowledge of SAP Cloud Platform, IoT, ML, and Big...

  • Quality Manager

    hace 5 días

    Saltillo, México DV CONSULTING A tiempo completo

    Qualifications: - Business Degree - Must be fluent in English - Strong interpersonal and communication skills - Detail-oriented, sense of urgency and committed to doing the job right - Ability to multi-task & work independently - Proficient in Microsoft Office software - Excel, Outlook, PowerPoint, Word Implement and maintain quality management systems...

  • Senior Quality Engineering Manager

    hace 7 días

    Saltillo, Coahuila de Zaragoza, México Prodensa A tiempo completo

    Job DescriptionAt Prodensa, we are seeking a highly skilled Senior Quality Engineering Manager to lead our quality engineering team.We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for professional growth.ResponsibilitiesPromote quality achievement and performance improvement...

  • PMO Quality Specialist

    hace 9 meses

    Saltillo, México Stellantis A tiempo completo

    **The Engineer's responsibilities include but are not limited to**: performing root cause analysis of quality issues, often using advanced problem-solving tools (Kepner-Tregoe, Shainin Red X, Design of Experiments, etc.) recommending and implement cost-effective permanent corrective actions. The Engineer will analyze quality data from internal and external...

  • Quality Manager

    hace 4 días

    Saltillo, México Grupo Prodensa A tiempo completo

    **QUALITY MANAGER** **Responsibilities**: - Promoting quality achievement and performance improvement throughout the organization. - Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements. - Working with purchasing staff to establish quality...

  • Stellantis PMO Quality Specialist

    hace 7 meses

    Saltillo, México FCA A tiempo completo

    The North America Cross Car Line organization is currently seeking a solutions-oriented Project Quality Manager Specialist to join the Top Hat, Platform and Modules team at the Stellantis US Headquarters and Technology Center in Auburn Hills, Michigan. The Project Quality Manager Specialist is responsible for developing and executing standardization of...

  • PMO Quality Specialist

    hace 4 meses

    Saltillo, México Stellantis A tiempo completo

    **The Engineer's responsibilities include but are not limited to**: performing root cause analysis of quality issues, often using advanced problem-solving tools (Kepner-Tregoe, Shainin Red X, Design of Experiments, etc.) recommending and implement cost-effective permanent corrective actions. The Engineer will analyze quality data from internal and external...

  • Ecs Senior Technical Service Manager

    hace 2 semanas

    Saltillo, México SAP A tiempo completo

    **What we offer** **PROGRAM DESCRIPTION** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers...

  • Senior Technical Service Manager

    hace 7 meses

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • PMO Quality Specialist

    hace 9 meses

    Saltillo, México FCA A tiempo completo

    The Engineer's responsibilities include but are not limited to: performing root cause analysis of quality issues, often using advanced problem-solving tools (Kepner-Tregoe, Shainin Red X, Design of Experiments, etc.) recommending and implement cost-effective permanent corrective actions. The Engineer will analyze quality data from internal and external...

  • Senior Quality Expert for Industrial Technology

    hace 2 meses

    Saltillo, Coahuila de Zaragoza, México Acuity Brands A tiempo completo

    Drive innovation and sustainability in industrial technology as a Senior Quality Expert at Acuity Brands, Inc. Our company leads the way with energy-saving solutions, reducing carbon emissions for our clients and communities.We're positioned at the intersection of technology and sustainability, developing innovative products and services that make a valuable...

  • Product Quality Assurance Manager

    hace 3 días

    Saltillo, Coahuila de Zaragoza, México Pepsico A tiempo completo

    PepsiCo is a global leader in the food and beverage industry, with a diverse portfolio of brands that are enjoyed by consumers around the world.We are currently seeking a Product Quality Assurance Manager to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that our products meet the highest standards of...

  • Manufacturing Process Optimization Expert

    hace 2 días

    Saltillo, Coahuila de Zaragoza, México Yanfeng Automotive A tiempo completo

    Company OverviewYanfeng Automotive seeks a seasoned expert to drive manufacturing process optimization. The ideal candidate will leverage their technical expertise to enhance productivity and efficiency.Key ResponsibilitiesThe Senior Advanced Manufacturing Engineer (AME) plays a pivotal role in planning, directing, and coordinating the implementation of...

  • PMO Quality Specialist

    hace 4 meses

    Saltillo, México FCA A tiempo completo

    The Engineer's responsibilities include but are not limited to: performing root cause analysis of quality issues, often using advanced problem-solving tools (Kepner-Tregoe, Shainin Red X, Design of Experiments, etc.) recommending and implement cost-effective permanent corrective actions. The Engineer will analyze quality data from internal and external...

  • Ecs Technical Service Manager

    hace 2 días

    Saltillo, México SAP A tiempo completo

    **We help the world run better** PROGRAM DESCRIPTION SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • Senior Sitecore Technical Lead

    hace 2 meses

    Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

    OverviewJohnson Controls is seeking an experienced Senior Sitecore Technical Lead to lead the design and implementation of complex digital experiences using the Sitecore platform.About the RoleLead cross-functional teams in analyzing business requirements, designing technical solutions, and overseeing development efforts.Collaborate with stakeholders to...

  • Senior Quality Assurance Engineer for Factory Excellence

    hace 2 meses

    Saltillo, Coahuila de Zaragoza, México John Deere A tiempo completo

    Job Title: Senior Quality Assurance Engineer for Factory ExcellenceWe are seeking a highly skilled Senior Quality Assurance Engineer to join our factory engineering team in Mexico. As a key member of our team, you will be responsible for maintaining and improving the competitiveness of operations through excellent execution of quality processes.About the...

  • PMO Technical Specialist

    hace 7 meses

    Saltillo, México Stellantis A tiempo completo

    Stellantis is transforming into a customer centric sustainable mobility company and is looking for motivated and passionate individuals to join our team. The Cross Carline & ProjectEngineering Team is a critical part of the vehicle development with responsibly to ensure overall program level feasibility and target setting. In a vehicle project the Technical...

  • Ecs Technical Services Manager

    hace 3 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **PROGRAM DESCRIPTION** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and...

  • Salesforce Technical Expert

    hace 5 días

    Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    About UsWe're a leading workplace solutions provider that empowers people to work better, from the boardroom to the break room.Our PhilosophyWe believe in the power of human connection and the importance of creating spaces that inspire collaboration, productivity, and well-being.The RoleWe're seeking an experienced Salesforce Developer to join our team. As a...