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Bilingual Support Analyst

hace 4 meses

Granada, México Odoo, Inc. A tiempo completo

Como analista de soporte al cliente colaborarás con varios equipos de servicio para encontrar, de forma estratégica, las mejores soluciones a los problemas de nuestros clientes actuales y potenciales, así como de nuestros compañeros.

Al llegar una solicitud de un cliente a través de nuestro sistema de tickets, el chat en vivo y las llamadas telefónicas, tendrás que entender el problema de forma funcional e investigarlo, siempre contando con el apoyo de tu equipo. En caso de ser necesario, escalarás la situación a los departamentos correspondientes dependiendo del tipo de solicitud, por lo que mantendrás una relación abierta y constante con otras áreas.

**La posición será 40% trabajo remoto y 60% trabajo en nuestra oficina ubicada en Polanco, Ciudad de México.**

**NOTA**:
Esta es una posición que **NO **se dedica exclusivamente a atender llamadas, el medio de contacto principal con los clientes es a través de nuestro sistema de tickets.

**Responsabilidades**:

- Ayudar a los clientes en el uso de Odoo Business Apps.
- Resolver problemas funcionales.
- Interactuar con nuestros visitantes y clientes potenciales (Livechat).
- Asegurar la satisfacción de los clientes.
- Mejorar la experiência de los clientes.
- Contribuir a la mejora de nuestro producto y toda la documentación.
- Proyectos paralelos (reclutar e incorporar nuevos compañeros, dar formación, entre otros).

**Requisitos**:

- Licenciatura **CONCLUIDA** enfocada a ciencia, tecnología, ingeniería y matemáticas o administración, negocios
- Nível de inglés: avanzado (Indispensable)
- Nível de español: avanzado (Indispensable)
- Pensamiento creativo y capacidad para resolver problemas de manera estratégica.
- Habilidad para comunicar conceptos técnicos de forma clara y eficaz, tanto por escrito como verbalmente.
- Orientación al cliente
- Autónomo y de rápido aprendizaje
- Orientación a las soluciones

**Deseable**:

- 1-3 años de experiência profesional
- Experiência profesional en un ERP.
- Experiência/conocimiento de aplicaciones basadas en SaaS/Nube
- Sociable y extrovertido
- Disposición a aprender de forma constante y a trabajar de forma proactiva
- Experiência previa en una startup de rápido crecimiento
- Conocimientos técnicos (XML, Python, JS).

**¿Qué ofrecemos?**
- Salario base competitivo a partir de 22,000 pesos brutos.
- Horario flexible y home office dos días por semana **después del periodo de capacitación**.
- Seguro de gastos médicos mayores y seguro dental.
- Seguro de vida.
- 30 días de aguinaldo 15 días de vacaciones el primer año, 20 días el segundo, 22 días el tercer año y 25 días del cuarto año en adelante.
- 10 Días de asueto al año.
- Días ilimitados por enfermedad o tiempo personal.
- Permiso extendido para maternidad y paternidad.
- Practica cualquier deporte o actividad recreativa con tus colegas y nosotros lo pagamos.
- Eventos patrocinados por la empresa.
- Gym exclusivo en la oficina sin costo.
- Programas de intercambio.
- Fruta, café y botanas disponibles en la oficina.

Tipo de puesto: Tiempo completo

Sueldo: $22,000.00 - $30,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Bebidas gratis
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Servicio de gimnasio
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo

Pregunta(s) de postulación:

- Para esta posición, la fluidez en el idioma inglés es importante, ya que se requiere trabajar en un entorno bilingüe. ¿Te sientes cómodx manteniendo conversaciones en inglés?
- ¿Cuál es tu expectativa salarial bruta?
- Compártenos un correo al que podamos contactarte:
Educación:

- Licenciatura terminada (Obligatorio)

Lugar de trabajo: remoto híbrido en 11520, Ciudad de México, CDMX