Call Center Representative

hace 4 semanas

Tijuana, México TaskUs A tiempo completo

_**Please note - this role is remote / work from home for residents of Tijuana or Rosarita, only. Multiple shifts are available.**_

**Would you like to work for some of the most disruptive companies in the market?** _**Such as social media, streaming services, dating apps, video games, digital banking, online shopping, startups, and more...**_

What does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Support Advisor...

**What do we offer?**
** Private medical insurance for you and your family and Dental & Vision.**
** We help with your education, get a $1500 MXN monthly extra bonus.**
** We support your children's education with a monthly scholarship**
** 8 self-managed paid time off days**
** 8 self-managed vacation days**
** Employee savings program**
** Wellness & Resiliency programs**
** Growth opportunities**
** 46 hours a week, 2 consecutive days off.**
** Food vouchers**
**Gym onsite**
** Cafeteria discounts**
** And more...**

**As a Customer Support Representative, you will...**
- Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
- Ensure that all log-in and passwords (both internal & external) are kept confidential.
- Document all information on customer interaction according to standard operating procedures.

**TaskUs will provide**:

- All Hardware needed to be successful: computer, headset, keyboard, mouse, etc.
- Benefits available starting day 1 of employment
- Minor and Major medical expense Insurance plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state
- Weekly pay
- Paid training and employee meals during the first week of training
- Paid Birthday Leave
- Paid Time Off starting at 20 days on your first year.
- Food vouchers of 220 MXN weekly
- Life insurance
- Savings Fund
- School Tuition programs
- A World Class Experience....

**Requirements**:

- Must be willing to complete assessments that include a typing test of 25+ wpm.
- Great communication skills, written and orally.
- Demonstrate strong abilities to work independently and as a team player.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Must be at least 18 years of age.
- Must have at least a High school diploma or GED.
- Must be willing to participate in a background screening.
- Bilingual English and Spanish

**Recommended**:

- Experience in customer service, sales, billing, collections, and technical support

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

Pay: $16,505.00 per month

Work Location: In person

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