Sr. Specialist, Delivery Center Operations
hace 1 mes
**About the Role**
- Oversee Buyer Operations throughout the Americas region.
- Manage Invoice Processing operations within the Americas region.
- Guide and influence the Global Business Services extended team's operations based in Brazil and India.
- Ensure Productivity and SLA metrics are consistently met, while also identifying and implementing opportunities for improvement.
- Support in project deliveries in the region, along with other members of the Global Process Team (GPO) and the DC leadership for the Americas.
- Collaborate with other cross-functional teams (i.e., GPO, Cash Management, Accounting, FinTech, Treasury, and the Business Stakeholders) to proactively manage and resolve innovative, collaborative, and practical business and operational issues.
**Basic Qualifications**
- Bachelor's degree in Accounting, Finance, or Operations.
- A minimum of 4 years of progressive experience in Accounts Payable and/or Buyer Operations, preferably in a global/international environment is expected.
- Fluent Spanish and advanced proficiency in English.
- Thorough understanding of the end to end Procure-to-Pay process.
- Experience in a fast-growing company with a focus on execution.
- Excellent verbal, and written skills with a high attention to detail
- Proven organizational skills with attention to detail and completeness.
- Hands-on, strong work ethic, and can-do attitude.
- Strong technical and systems knowledge, including ERP (Oracle) and procurement tools (Coupa)
- familiarity with Tableau and Celonis is a plus.
- Strong analytical skills to enhance data visualization, insight generation, process mining, and optimization, informed decision-making, predictive and proactive management, alignment, and accountability.
- Experience in process innovation and improvement, familiarity with Robotic Process Automation (RPA) and Generative Artificial Intelligence (GAI) is strongly preferred
- Demonstrated ability to align a diverse set of stakeholders and vendors with varying priorities
**Bonus Points**
- Professional proficiency in Portuguese is an added advantage.
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