Technical Analyst 1
hace 4 semanas
**SUMMARY**
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
**RESPONSIBILITIES**
- Provides phone resolution, troubleshoot, configures and verify operation status of devices, and store specific system.
- Handles problems of sensitive nature or requiring extensive research to resolve.
- Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
- Provide superior service through fast and prompt interaction with other groups of support.
**REQUIREMENTS**
- Level of Formal Education:A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
- Area of Study:Information Technologies / Computer Science
- Years of Experience:One to two years.
- Type of Experience:Experience as AutoZone Support Agent
- Special Certifications or Technical Skills:Fluent in English and Spanish
- Other/Preferred:LINUX, MS Office, MySQL.
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