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Environments Support Engineer
hace 1 mes
We are seeking a talented and detail-oriented **Environments Support Engineer** to join our dynamic team.
This role will involve managing a diverse range of support queries utilizing your technical expertise to provide high-quality customer satisfaction and maintain efficient resolution speeds. If you are passionate about solving complex technical issues and improving support processes, this position would be a perfect fit for you.
RESPONSIBILITIES
- Diagnose and resolve issues while maintaining high customer satisfaction scores
- Utilize troubleshooting tools and techniques to determine the root cause of issues and provide assessments
- Document problem classifications and preventative actions for future reference
- Collaborate with Customer Engineers to document and resolve product bugs
- Assist in community management tasks as required
- Provide customer-specific architectural design solutions for specific product features
- Adhere to notification and escalation procedures established by the business
- Maintain communication standards for operational issues with the business
**REQUIREMENTS**:
- 2+ years of experience in support projects or 24x7 environments
- Advanced English proficiency (B2+/C1)
- Background in Customer Service and Customer Experience
- Skills in clear and effective Communication
- Competency in communicating technical content and advising within a global team
- Expertise in Programming and System Design/Scaling
- Proficiency in Data analysis techniques
- Understanding of Linux/Unix systems
- Familiarity with ETL, Hadoop, or other distributed computing technologies
- Capability to work with APIs, System Design, and Web Technologies including HTTP and Authentication
- Knowledge of SQL or BQL and query optimization strategies
- Understanding of basic Programming including Algorithms & Data Structures and Testing methodologies
- Background in Networking including TCP/IP troubleshooting, IP routing, and DNS configurations
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
