Premium Dedicated Support Generalist

hace 6 meses


Desde casa, México Neovation Corporation A tiempo completo

**The Opportunity**

We are currently seeking an energetic and bright person to join our growing team in the role of Premium Dedicated Support Generalist.

**The Role**

In this role you will actively participate in assisting clients with using our software products to help support their internal training needs. Specific tasks range from data entry and reporting, to troubleshooting, account set-up and maintenance, to tutoring clients on projects and features. Depending on the client’s needs, you will be their coach, teammate or a little of both
- You have completed a high school diploma, or equivalent.
- You are able to communicate in English, both verbally and in writing at a very high level (C1 minimum).
- You enjoy administrative-type work and like the thought that you would learn a system and become the expert in it.
- You like collaborating with others and are excited by the idea of getting to work closely with clients.
- You possess a positive and “can-do” attitude.
- You are not intimidated by repetitive tasks, and relish in being very knowledgeable and confident in completing those tasks quickly and accurately.
- You can prioritize and re-prioritize tasks as workload changes.
- You can work independently with mínimal supervision and are confident enough to reach out for support and help when needed.

**Who we are**

At Neovation we deliver extraordinary learning technologies and engaging training solutions for our global clients. Our work is exciting, impactful and important You can find out more about our products and services here.

Our team is composed of bright, passionate and diverse professionals that motivate each other to achieve shared goals. Innovation and collaboration are celebrated, and new ideas are always encouraged We believe that delivering the best, most customer-focused client care, services and products helps set us apart from the competition.

**How to apply**

We would like to thank everyone who chooses to apply, however only those selected for an interview will be contacted.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race/ethnicity, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital or parental status, veteran status, disability, or political affiliation._

**Language**:

- English (required)

Work Location: Remote


  • IT Support Generalist

    hace 2 meses


    Desde casa, México CommIT A tiempo completo

    The company is looking for a highly motivated IT support generalist to join our team. This crucial role provides day-to-day IT support to our North American employees and ensuring the seamless operation of our technology infrastructure. [± 60 employees]. The company is a global company, which provides the most powerful risk analytics for cybersecurity,...


  • Desde casa, México Procesos Bilingues A tiempo completo

    Join Our Team! Human Resources Generalist Great Opportunity Are you a seasoned HR professional looking for an exciting opportunity to showcase your skills? We're seeking a talented Human Resources Generalist to join our dynamic team! Position: Human Resources Generalist Location: Remote (Mexico) Compensation: Hourly rate of $ USD 30 to USD 40 (based on...

  • Support Engineer

    hace 1 mes


    Desde casa, México Syteca A tiempo completo

    Syteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector. Founded as Ekran System in 2013 by a team of passionate...

  • Customer Sales Support

    hace 6 meses


    Desde casa, México fixity A tiempo completo

    Responsibilities: - Engage with Customer Sales support team to create customer portal set-up. - Deal creation with the set of products agreed with the Customer. - Update price inside the deal in Eclipse Tool. - Create Customer Configuration in OCC based on the customer requirement. - Create separate portal for dedicated stakeholders on HP2B tool. - Create...


  • Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...


  • Desde casa, México next level performers A tiempo completo

    Responsibilities: - Develop and implement HR strategies and initiatives aligned with the overall business strategy - Bridge management and employee relations by addressing demands, grievances, or other issues - Manage the recruitment and selection process, including talent acquisition and onboarding - Support current and future business needs through the...

  • Support Analyst

    hace 6 meses


    Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...

  • Wifi Support Engineer

    hace 6 meses


    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...

  • Contract Negotiator

    hace 3 meses


    Desde casa, México IQVIA A tiempo completo

    Internal Job Description **Job Overview** Develop the global contracting strategy and support the delivery of all required start-up contracting activities for selected sponsors, studies or multi-protocol programs as determined by the Sponsor’s requirements. **Essential Functions** - Develop Coordinate the development of investigator grants and...

  • Support Engineer

    hace 6 meses


    Desde casa, México Howdy A tiempo completo

    **Join Howdy to discover a new way of working remotely** At Howdy, we connect top Latin American talent with leading US companies. Unlike other online marketplaces and job platforms, we're a community that cares about people. Our whole ethos is people-first. **What's so different about us?** - **We're driven by your well-being: We prioritize your growth...

  • Jira Support

    hace 6 meses


    Desde casa, México EPAM Systems A tiempo completo

    **DESCRIPTION**: Join EPAM as a **Jira Support Specialist!** In this role, you'll provide first-level support to our clients using Jira, ensuring business continuity via precise, punctual, and empathic support services. If you have proficiency in Jira software and its functionalities and experience in a technical support role, we'd love to hear from...


  • Desde casa, México Engage A tiempo completo

    Come join the Digital Account Management team at a startup that is growing exponentially. This is the opportunity to put your career trajectory on a rocket ship. We offer a platform for SMB's to be able to manage their website, hosting, security, and domain registration, all under one roof. We also provide ongoing support via a dedicated Digital Account...

  • Accounting Support

    hace 2 meses


    Desde casa, México Kueski A tiempo completo

    At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions,...

  • Support Manager

    hace 6 meses


    Desde casa, México TRUE OMNI A tiempo completo

    **Who we are.** True Omni is changing the way our customers and marketers use technology to buy, sell and inspire its customers. A new world of utilizing self-service solutions from interactive experiences, mobile and signage is the next generation of customer engagement. Our products are built to engage users on an emotional level and built to drive...


  • Desde casa, México Xperiencify A tiempo completo

    We're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it. We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of: - Helping users identify and solve technical problems related to creating and publishing on the XP platform -...

  • Support Engineer

    hace 6 meses


    Desde casa, México e-Core A tiempo completo

    **We are change-makers!** Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento. **Construyendo puentes hacia...


  • Desde casa, México Ellucian A tiempo completo

    Together we are powering the future of Higher Education: Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher...


  • Desde casa, México HigherRing A tiempo completo

    **About HigherRing**: We are the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all...


  • Desde casa, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    As experts in nearshore recruitment, **Cápita Works **specializes in connecting Mexican talent with exceptional long-term remote job opportunities in the US. We're dedicated to matching you with clients who will value and celebrate your unique skills. We are currently on the hunt for a standout **Sales Support Coordinator **ready to excel in an...


  • Desde casa, México IQVIA A tiempo completo

    **Job Overview** Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives. **Essential Functions** - Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and...