Technical Support Engineer

hace 6 meses


Zapopan, México Oracle A tiempo completo

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:

- Post-sales technical support of all SaaS Cloud Administrative activities.
- This includes, but is not limited to, support of:

- Environment refreshes (Moving data from a source environment to a target environment)
- Planned and unplanned outages
- Oracle SaaS Cloud Portal features & functionality
- Activating & provisioning SaaS Cloud accounts & environments
- IP Allowlisting setup
- Environment resizing setup
- Language Pack installation setup
- SaaS account creation & password resets
- Sign-on problems, including Single Sign On (SSO)
- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)
- Migration related issues from one data center to another
- Partnering with our Cloud Operations & Development teams to provide solutions to customers

**Education & Experience**:

- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
- 2+ years supporting, developing or implementing SaaS products
- 1 - 2 years networking / database administration

**Required Skills**:

- Understanding of SaaS lifecycle events
- Outstanding analytical skills
- Unprecedented customer service skills
- Multitasking skills
- (Portuguese a plus)

Career Level - IC2

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.



  • Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle is seeking a highly skilled Technical Support Engineer to join our SaaS Cloud Central team. This role offers the opportunity to work on various technical support activities, including post-sales support, environment refreshes, planned and unplanned outages, and more.The ideal candidate will have a strong understanding of SaaS lifecycle events,...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Oracle. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving innovation in cloud solutions.


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, México Oracle A tiempo completo

    Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewAs a Senior Technical Support Engineer at Oracle, you will play a vital role in delivering exceptional post-sales support and solutions to our global customer base. This position requires a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About the RoleThis is a highly technical position that requires strong analytical and problem-solving skills. As a Senior Technical Support Engineer at Oracle, you will be the primary point of contact for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization at Oracle, you will play a crucial role in delivering exceptional post-sales support and solutions to our customer base. Your focus will be on resolving customer inquiries, providing technical guidance, and facilitating relationships between customers and internal Oracle teams.The ideal candidate will possess a strong...


  • Zapopan, Jalisco, México Advantech A tiempo completo

    About AdvantechAdvantech is a global leader in IoT intelligent systems and embedded platforms. Founded in 1983, we are a trusted provider of innovative products, services, and solutions.We aim to enable an intelligent planet with Automation and Embedded Computing products and solutions that empower the development of smarter working and living.Job...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a key member of our support organization, you will play a critical role in delivering exceptional customer experiences and resolving complex technical issues.**Key Responsibilities:Provide timely and effective support to customers via phone, email, and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Summary** As a member of the Support organization at Oracle, your focus is to deliver post-sales support and solutions to our customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Support Engineer to join our team at Oracle. As a key member of our support organization, you will be responsible for providing technical expertise to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of problems related to the installation, maintenance,...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: Post-sales technical support of all SaaS Cloud Administrative activities. This includes, but is not limited to, support of: Environment refreshes (Moving data from a source environment to a target environment) Planned and unplanned outages Oracle SaaS Cloud Portal features &...


  • Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 2 meses


    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. This is an excellent opportunity to work with a world-class organization and contribute to the success of our customers.About the RoleThe successful candidate will be responsible for delivering post-sales support and solutions to our customers, serving as...


  • Zapopan, México Oracle A tiempo completo

    **Essential Duties and Responsibilities** - Oversee post sales customer service requests - Troubleshoot issues and liaise with next level SMEs (Subject Matter Experts) - Work closely with Operations when managing requested tasks - Gather client product feedback to help product management define the product roadmap - Ensure that the highest level of client...