Manager - Operations - Mexico Business Solutions

hace 6 meses

Monterrey, México Uber Freight A tiempo completo

This Operations Manager in our Monterrey Center of Excellence leads Central Night Logistics functions that support Canadian and US customers for our Transportation Management division. The Operations manager will have a flexible rotating schedule that allows them to support teams on afternoons, nights, and weekends. There will be some on-call responsibilities.

What you'll do:

- Create a high-performance culture and raise the bar for results and the impact our teams are capable of delivering through close collaboration with US-based operations leaders to deliver tight and clear expectation setting, coaching, and real-time performance feedback
- Build and lead teams: Coach, develop, and assess supervisory and agent-level talent within the team to directly support US transportation management operations. Foster a positive work environment and ensure the team's professional growth.
- Collaborate with stakeholders: Work closely with US business operations stakeholders to understand their requirements and align processes accordingly. Act as a partner in driving employee engagement, talent acquisition, and performance management and retention.
- Drive effective communication and collaboration: Facilitate communication and collaboration between the Mexico team and US business operations. Act as a liaison between team members outsourced from US teams and their US leaders.
- Enhance efficiency and cost-effectiveness: Collaborate with business leaders to identify and implement measures that improve efficiency and capture cost savings, enabling business growth and profitability.
- Develop and implement workforce plans: Create workforce plans, space planning strategies, and resource allocation strategies to meet current and future business needs. Optimize resource utilization and ensure efficient allocation of personnel, facilities, and other resources.
- Facilitate team administration activities related to human resources, information technology, accounting, finance, and operations.

Basic Qualifications:

- Bachelor's degree with three+ years of experience in freight, logistics, or supply chain, or five+ years of experience in freight, logistics, or supply chain
- Minimum of one year of experience in associate management (supervision), specifically supervising teams in a matrix organization and supporting operations in other countries (Canada and USA preferred), including supervision of 10+ people that support more than one location, division, or process.
- Fluency in English and Spanish, with strong written and verbal communication skills in both languages.

Preferred Qualifications and Experience:

- Experience in team member recruitment, performance management, employee relations, training, and development.
- Understanding of cultural nuances and differences between Mexico and the US, with the ability to work effectively in a cross-cultural environment.
- Analytical and problem-solving skills, with the ability to develop workforce plans, allocate resources effectively, and make data-driven decisions.
- Excellent interpersonal and communication skills, building relationships and collaborating with stakeholders at all levels.
- Change management experience and a track record of managing a culture of continuous improvement.
- Self-starter with the ability to handle multiple demands and competing priorities.
- High customer focus, with the ability to understand the needs of various customers and adapt delivery style to drive results and accountability.
- Experience in logistics, finance, and project implementation.

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