HR Employee Services and Lifecycle Analyst

hace 3 meses


Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

Job Description HR Employee Services and Lifecycle Analyst

**Location: Guadalajara SSC, Mexico**

**Reports to: Manager, HR Employee Services and Lifecycle**

The **Employee Services and Lifecycle Analyst **will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional processing.

**Key Deliverables**:

- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements.
- Escalate unresolved HR customer inquiries, retiree inquiries and requests.
- Process data changes in HR systems.
- Process org management transactions.
- Administer and process new hire information.
- Audit system/data.
- Conduct research related to specific inquiries.
- Execute compliance-related activities.
- Understand available standard reports to support customers.

**Knowledge, Skills, and Requirements**:

- University Degree or equivalent experience in a related field.
- 1-2 years customer service experience, ideally in a service center.
- Advanced English level (written and verbal) is a must.
- Portuguese is a huge plus.
- Overall familiarity with HR policies and practices is a plus.
- Proven time management skills, and a strong sense of urgency.
- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
- Ability to establish effective professional working relationships.
- Problem-solving skills and a customer service orientation.
- Ideal to have ability to run reports and interpret data to conduct analysis.
- Consistent exercise of judgment and escalation as necessary to resolve problems.
- Strong work ethic, integrity, and personal accountability.
- Strong communication and interpersonal skills and a collaborative team spirit.
- Proficient use of applicable technology and MS Office.

**Relocation Available**:
No



  • Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Location: Guadalajara SSC, Mexico** **Reports to: Manager, HR Employee Services and Lifecycle** The **Employee Services and Lifecycle Analyst **will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

    Job DescriptionAs an HR Lifecycle Management Specialist at Ingredion Global Business Services, S.A. De C.V., you will be responsible for providing top-notch customer service to internal employees for HR-related processes through inquiry management and resolution. Your primary goal will be to offer timely and effective solutions to their inquiries, ensuring a...


  • Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Job title**: Learning Services Analyst **Reports to**: Global Learning Services Lead **Location**: Guadalajara SSC If you are looking for design challenges, have experience in a fast-paced technical environment, and have a passion for learning, we want you on our team. As Learning Services Analyst (HR processes) you will design and produce interactive,...


  • Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Job title**:Learning Services Analyst **Reports to**: Global Learning Services Lead **Location**:Guadalajara SSC If you are looking for design challenges, have experience in a fast-paced technical environment, and have a passion for learning, we want you on our team. As **Learning Services Analyst (HR processes) **you will design and produce...


  • Guadalajara, México Jabil A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

  • Ats Systems Analyst

    hace 9 meses


    Guadalajara, México Koch Global Services A tiempo completo

    **Your job** The ATS Systems Analyst role within Koch offers a great opportunity to be part of different capabilities within HR Technology, including the potential to work on global and regional projects, problems, and/or system enhancements in a complex environment. **Our Team** The ATS Systems Analyst works in the Talent Product Team within HR Technology...

  • HR Employee Support

    hace 6 días


    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    HR Employee Support This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s chief competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services we...


  • Guadalajara, México AstraZeneca A tiempo completo

    **Job Title: ServiceNow HR Product Lead LifeCycle and Chat**: **Career Level - D1** **Introduction to Role**: Join our team at AstraZeneca as a ServiceNow HR Product Lead LifeCycle and Chat. In this role, you will be responsible for managing and maintaining the LifeCycle Events, Virtual Assistant, and Agent Chat tools. Your role will be pivotal in ensuring...


  • Guadalajara, México Sims Lifecycle Services A tiempo completo

    At Sims Lifecycle Services, we believe our people drive progress. If you are set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen now. SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business...


  • Guadalajara, México Ingredion A tiempo completo

    Location: Guadalajara SSC, Mexico Reports to Manager, HR Employee Services The Customer Service Rep./Functional Specialist will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR...

  • HR Analyst

    hace 3 meses


    Guadalajara, México UPL ltd A tiempo completo

    **HR Analyst**: - Job Id: 9945- City: GUADALAJARA, Jalisco, Mexico- Department: HR- Function: Human Resources- Employee Type: Permanent Full Time- Seniority Level: Mid-Senior level- Description: - Advanta is a global seed business adapting to rapidly increasing food insecurity and climate change by providing farmers with innovation and new technologies. As...


  • Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Location**: Guadalajara SSC, Mexico Reports to Manager, HR Employee Experience The HR Employee Experience Representative will be responsible of providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional...


  • Guadalajara, México Ingredion A tiempo completo

    Location: Guadalajara SSC, Mexico Reports to: Manager, HR Employee Services Do you speak advanced Portuguese? Do you have Customer Service passion and experience (ideally in HR to internal customers)? We have an opening where you can keep practicing languages by giving resolution to employees’ inquiries and execute some HR tasks for our different...


  • Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **Sr Analyst Digital Solutions & Reporting Services** **Location**: Guadalajara, Mexico **Reports to** Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services The **Sr Analyst Digital Solutions & Reporting Services** will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance and...

  • HR Operation Analyst

    hace 5 días


    Guadalajara, México Continental A tiempo completo

    1. Interacts with customers via telephone, electronic mail, or service tickets to answer questions and provide assistance in the completion of standardized HR transactions 2. Maintains (electronic) personnel records; researches data to verify employment and salary records 3. Inputs required data into the HR system for maintaining, payroll, organizational...


  • Guadalajara, México Sims Lifecycle Services A tiempo completo

    At Sims Lifecycle Services, we believe our people drive progress. If you are set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen now. SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business...

  • HR Testing

    hace 7 meses


    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **HR Testing / Quality Assurance Lead** Location: Guadalajara SSC, Mexico Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role,...

  • HR Testing

    hace 4 meses


    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **HR Testing / Quality Assurance Lead** **Location**: Guadalajara SSC, Mexico **Reports to** Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on...

  • HR Testing

    hace 6 meses


    Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    **HR Testing / Quality Assurance Lead** Location: Guadalajara SSC, Mexico Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services S/he will establish/refine testing methodology, standards and tool/templates to test system changes in a consistent manner, and elevate solutions quality. This is a hand-on Lead role,...


  • Guadalajara, Jalisco, México Sims Lifecycle Services A tiempo completo

    Sims Lifecycle Services is a global leader in circular cloud solutions, driving initiatives with clients to improve environmental outcomes and business results. We are committed to making real change for tomorrow.We are seeking a highly motivated Key Player in Sales and Marketing Strategy for our Guadalajara operations. This role will report directly to the...