HR Employee Services and Lifecycle Analyst

hace 7 días

Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

Job Description HR Employee Services and Lifecycle Analyst

**Location: Guadalajara SSC, Mexico**

**Reports to: Manager, HR Employee Services and Lifecycle**

The **Employee Services and Lifecycle Analyst **will be responsible of providing customer service (to internal employees for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional processing.

**Key Deliverables**:

- Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements.
- Escalate unresolved HR customer inquiries, retiree inquiries and requests.
- Process data changes in HR systems.
- Process org management transactions.
- Administer and process new hire information.
- Audit system/data.
- Conduct research related to specific inquiries.
- Execute compliance-related activities.
- Understand available standard reports to support customers.

**Knowledge, Skills, and Requirements**:

- University Degree or equivalent experience in a related field.
- 1-2 years customer service experience, ideally in a service center.
- Advanced English level (written and verbal) is a must.
- Portuguese is a huge plus.
- Overall familiarity with HR policies and practices is a plus.
- Proven time management skills, and a strong sense of urgency.
- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
- Ability to establish effective professional working relationships.
- Problem-solving skills and a customer service orientation.
- Ideal to have ability to run reports and interpret data to conduct analysis.
- Consistent exercise of judgment and escalation as necessary to resolve problems.
- Strong work ethic, integrity, and personal accountability.
- Strong communication and interpersonal skills and a collaborative team spirit.
- Proficient use of applicable technology and MS Office.

**Relocation Available**:
No

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