Helpdesk Senior Associate

hace 2 meses

Guadalajara, México NTT DATA Services A tiempo completo

**VACANTE PRESENCIAL**

NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico. **(This position is to work ON-SITE)**

**Requirements**:

- Availability to work 45 hours per week
- Interest in working on **Afternoon/Night shifts**:

- **Advanced English, excellent pronunciation**:

- Looking to work in IT Environment
- 6 months of experience in Customer Service

**We Offer**:

- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

**Activities**
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.**

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 al mes

Beneficios:

- Caja de ahorro
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipo de jornada:

- Turno de 8 horas

Pregunta(s) de postulación:

- Do you have an ADVANCED level of English?
- Are you able to work ON-SITE?
- Do you have your proof of completion of studies? Debe tener el sello oficial de la SEP
- Are you able to work rotational schedules?

Lugar de trabajo: Empleo presencial

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