Operations Manager

CSRA requires self-motivated, independent working operations manager to provide operations support at CSRA data collection facility in Nuevo Laredo, Mexico. OFC Manager will be managing day-to-day coordination with the consular personnel at the US consulate in Nuevo Laredo and managing a team of greeters who work there. OFC manager will also manage the day-to-day operations at the CSRA OFC facility in Nuevo Laredo. Fluency in Spanish a must with professional English skills preferred. Must be able to pass security background investigations but does not have to be US citizen.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Six or more years of management or operations experience
- Four or more years of supervisory experience.
- Experience working in a multilingual environment across multiple time zones

**Additional Qualifications**
- Strong organization and time management skills
- Strong interpersonal and presentation skills for interacting with team members and clients
- Strong analytical and problem solving skills
- Strong human relations skills to select, develop, mentor, discipline and reward employees
- Strong communication skills

**Essential Job Functions**
- The OFC manager is responsible for building and maintaining relationships and communication with the US Consulate in Nuevo Laredo to provide a high level of service and maintain customer satisfaction.
- The OFC manager is also responsible for the management and day-to-day operations of the Off-site Facilitation Center.
- Manages customer relationship while ensuring adherence to the contract, local laws and company policies and processes.
- Works with local consular staff to understand service issues/improvements and recommend appropriate course of action.
- Train and manage the team of greeters who work at the US Consulate and operate the OFC.
- Ensures contractual compliance, fraud prevention, and security procedures are being followed ensures all employees participate in the mandatory annual trainings.
- Resolve customer service issues as they concern the quality of services offered to the applicants by the Mission.
- Coordinate public relations efforts if/when requested by Consular Manager

Tipo de puesto: Por tiempo indeterminado

Salario: $30,000.00 - $40,000.00 al mes

Prestaciones:

- Caja de ahorro
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo

Lugar de trabajo: Una ubicación