Change and Release Manager

hace 6 meses

Tlahuac, México Zebra Technologies A tiempo completo

**Remote Work: Hybrid**

**Overview**:
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

Change and Release Management is primarily working with the flow of changes through pre-production environments that ends with successful deployment in the least disruptive manner within Zebra Managed Services NA, EMEA and APAC customers.

**Responsibilities**:

- Assess the change impact
- Complete change management assessments
- Implement a change management
- Identify, analyze, prepare risk mitigation tactics
- Consult various stakeholders about the change
- Ensure all changes are clearly communicated
- Track progress of changes that are being implemented
- Report to management the progress of all change requests
- Manage stakeholders
- Track and report issues
- Implement and maintain a change roadmap
- Lead the overall management of the release process, includes planning for the release, ensuring user acceptance tests completion, verifying training provided to the user community where needed, validating the blackout plan, staging the pilot test, implementing the full deployment of the release and closing the release in a timely manner.
- Signs off the release package for implementation
- Provide feedback on the effectiveness of the release
- Manage risks and resolves issues that affect release scope, schedule, and quality
- Continually work towards making improvements in the release process
- Manage relationships and coordinate work between different teams
- Participate in CAB meetings to discuss release scope and/or roadblocks
- Uses established tools and templates to document the plan and communicate it to the team and customer. Gathers feedback to revise and complete the Project Plan as needed
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
- Provides management reports on release progress
- Identify process opportunities across the release workflows and implement solutions that improve effectiveness and efficiency via through continuous process improve.
- Participate in after-hours or Sunday deployments to the production environment for selected customers

**Qualifications**:

- Bachelor’s degree
- 2-4 years of experience
- Key Skills and Competencies:

- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Organized with a natural inclination for planning and tracking.
- Ability to understand and assess various information from different source (technical, resource, business etc.)
- Able to work collaboratively with and through others.
- Ability to establish and maintain strong relationships.
- Good communication skills in English
- Advanced user of MS Excel
- ITIL foundation certified or similar is an advantage

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