Techinical Support

**Administration and support of the IP Telephony & Microsoft Teams infrastructure.**
**Mindflex**
**Guadalajara, Jal.**

**Objectives**:
Administration and support of the IP Telephony & Microsoft Teams infrastructure.

**Compensation and Benefits**:

- Competitive and attractive salary in line with the current market, plus a comprehensive benefits package.
- Vacation days above the legal requirements.
- 100% nominal salary.
- 50% vacation bonus.
- Gross salary of $25,000 MXN.
- Hybrid/on-site work model.
- Professional growth opportunities.
- Positive and collaborative work environment.
- Maternity/Paternity leave.

**Responsibilities**:

- Manage, support, and maintain Microsoft Teams Communication (Operator Connect, Direct Routing, Meeting Rooms).
- Manage, troubleshoot, and configure AudioCodes SBC along with OVOC.
- Manage, troubleshoot, and configure user endpoints (Deskphone, Softphone, Mobile Clients).
- Provide day-to-day operational support and maintenance for the telephony infrastructure and users.
- Knowledge of SIP, ISDN, PRI, BRI.
- Diagnose, resolve, and communicate advanced & complex problems.
- Handle standard service requests and incident tickets on a daily basis.
- Support the implementation of low to medium complexity projects and tasks.

**Qualifications/Work Experience**:

- Bachelor’s Degree in Telecommunications, Computer Science, or an equivalent combination of education.
- Knowledge of basic telephony principles & codecs G711, G722.
- Knowledge of protocols (SIP, MGCP, RTP, H.323).
- Experience with Microsoft Teams platform for telephony (Operator Connect & Direct Routing).
- Experience with QoS implementation and troubleshooting is a plus.
- Experience with Wireshark and other trace analysis tools.
- Knowledge of WAN protocols and TCP/IP model.
- Excellent troubleshooting and analytical skills in IP telephony and networking.
- Ability to work well in an international team.
- Excellent organizational, verbal, and written communication skills.
- Advanced English language skills.
- Knowledge of VMware tools is preferred but not mandatory.
- Knowledge of Call Quality Dashboard is preferred but not mandatory

**Work Schedule**: Monday to Friday, 9:00 AM to 6:00 PM
**Work Location**: Anillo Perif. Sur Manuel Gómez Morín 7980, Santa María Tequepexpan, 45600 San Pedro Tlaquepaque, Jal.
- **Soft Skills**:_ _Critical thinking and analysis, adaptability, collaborative work, communication skills._
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Recursos adicionales:

- Sitio web de Mindflex México
- Sitio web de ITBS
- LinkedIn
- Indeed

[Máxima evolución digital para trascender.]

Tipo de puesto: Tiempo completo

Sueldo: $20,000.00 - $25,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Lugar de trabajo: remoto híbrido en 45601, Guadalajara, Jal.