Change Manager, Worldwide Operations

hace 2 semanas

León Gto, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

A completed Bachelor’s Degree
- 5+ years of related experience including quality control, data analysis, change management, team building and leading with and without authority
- Relevant experience in people management and development
- Spanish and English Fluent

The Change Operations Manager is a critical member of the Fulfillment Center's leadership team, responsible for driving continuous performance improvements and supporting key site initiatives. In this role, you will manage a team of learning and quality managers, ensuring their work is closely aligned to meet the evolving needs of internal customers.
As the Change Ops Manager, you will own the Inventory Control and Quality Assurance (ICQA), Learning, and Continuous Improvement functions for the facility. This includes overseeing the day-to-day operations of the learning organization, such as associate and manager onboarding/training, and ensuring compliance with policies and standards.
To be successful in this role, you will need to build strong partnerships across operations, support teams, senior leadership, and external stakeholders like ACES, the PE Field Team, and business partners. By leveraging these relationships, you will drive positive impacts on key metrics like safety, quality, productivity, and customer experience.
This role requires the willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
Key job responsibilities
- Maintains safety and compliance training, ensuring targeted safety metrics are achieved or exceeded
- Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
- Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners.
- Effectively contributes to the operational strategy, including both financial and learning inputs/outputs.
- Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
- Is a Continuous Improvement SME.
- Ensures processes and changes are communicated and that teams are prepared for implementation and adoption.
- Effectively composes verbal and written communication and identifies the appropriate forum for each. Coordination and Synchronization of Continuous Improvement / Change Management
- Coordinate top-down projects, site-level initiatives, continuous improvement actions to drive full implementation.
- Validate and prioritize site-level continuous improvement projects and actions, to include entitlement and resource coordination.
- Document and communicate site level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
- Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.

A day in the life
The Change Operations Manager starts the day by reviewing key performance metrics and dashboards for the Fulfillment Center, identifying any areas that need immediate attention or escalation. They then attend the morning operations meeting with the leadership team, providing updates on training, quality, and continuous improvement initiatives, and collaborating on action plans to address emerging issues.
The Change Ops Manager meets with the training and quality manager teams to discuss priorities for the day, review upcoming training sessions and quality audits, and provide guidance and support as needed.
- Master’s Degree in related field
- Experience in managing an operation leading process improvements through Lean process, Kaizen and Six Sigma principles
- Background in logistics and previous Learning, Inventory Control and Quality Assurance Management experience, or similar environment
- Experience working in complex and large assignments, driving project collaboration across different teams, businesses and stakeholders

  • Area Manager, Worldwide Operations

    hace 3 semanas

    León, Gto., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of performance metrics, process improvement or lean techniques experience At Amazon, we're working to be the most...

  • Area Manager, Worldwide Operations

    hace 2 semanas

    León, Gto., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1 year of employee and performance management experience - English Advanced - Spanish Fluent Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you...

  • Operations Manager, Worldwide Operations

    hace 4 semanas

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

    Bachelor's degree in business, engineering, operations, supply chain, transportation logistics - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of employee and performance management experience - 2 years of Strong Operations Management Proficient in Data Analysis - 5+years Operations Management experience in...

  • Ib/ob Area Manager Jr, Worldwide Operations

    hace 4 semanas

    León, Gto., México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years of professional or military experience High school or equivalent Work 40 hours/week, and overtime as required Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have...

  • Operations Manager, Worldwide Operations

    hace 1 semana

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

    Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years of employee and performance management experience- 2 years of Strong Operations Management Proficient in Data Analysis- 5+years Operations Management experience in...

  • Operations Manager, Worldwide Operations

    hace 2 horas

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    Are you a pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?If so, the Amazon team is looking for an experienced...

  • Worldwide Business Operations Director

    hace 1 día

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Job DescriptionThis role is responsible for managing worldwide operations and ensuring that business objectives are met.Key AccountabilitiesDevelop and execute plans to improve employee performance and productivity.Lead the analysis of data to identify areas for process improvement and implement changes accordingly.QualificationsBachelor's degree in a...

  • Operations Manager, Worldwide Operations

    hace 4 semanas

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?If so, the Amazon team is looking for an experienced...

  • Operations Manager, Worldwide Operations

    hace 2 semanas

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    DescriptionDo you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?If so, the Amazon team is looking for an...

  • Operations Manager

    hace 7 días

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years of employee and performance management experience- 2 years of Strong Operations Management Proficient in Data Analysis- 5+years Operations Management experience in...

  • Engineering Operations Manager

    hace 3 días

    León de los Aldama, Guanajuato, México Wella Operations US LLC A tiempo completo

    About the RoleThis is an exciting opportunity to lead the implementation of capital projects and process improvements at our manufacturing sites. As a Project Manager, you will be responsible for managing project costs, schedules, and quality while ensuring effective communication between engineering and operations teams.You will participate in daily...

  • Area Manager, Worldwide Operations

    hace 1 semana

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1 year of employee and performance management experience- English Advanced- Spanish FluentAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager.We promise you will...

  • Sr Operations Manager, Worldwide Operations

    hace 3 días

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    DescriptionOur Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is...

  • Area Manager, Worldwide Operations

    hace 4 días

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Area Manager Jr, Worldwide Operations

    hace 2 semanas

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    High school or equivalentWork 40 hours/week, and overtime as requiredWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager.We promise you will have your leadership capacity stretched to its full...

  • OB Area Manager, Worldwide Operations

    hace 2 horas

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    Amazon is looking for high-potential leaders who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the...

  • Community Manager

    hace 3 semanas

    León de los Aldama, Guanajuato, México Change Training A tiempo completo

    OPORTUNIDAD LABORALEmpresa dedicada a la venta de Electrodomésticos solicita Community Manager, con experiências de 2 años en redes sociales, e commers y que tenga manejo de prestashop para el manejo de la página.Licenciatura en mercadotécnia, comunicaciones, it o a finSueldo: 15,000k brutos + comisión y prestaciones de ley.Trabajo: HíbridoZona de...

  • IB/OB Area Manager Jr, Worldwide Operations

    hace 6 días

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    IB/OB Area Manager Jr, Worldwide OperationsAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a...

  • Area Manager Jr, Worldwide Operations

    hace 7 días

    León de los Aldama, Guanajuato, México Amazon A tiempo completo

    DescriptionAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while...

  • Area Manager, Worldwide Operations

    hace 4 semanas

    León de los Aldama, Guanajuato, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Profiency in English (B2+)- 2+ years of performance metrics, process improvement or lean techniques experience- Bachelor's...