Customer Service Representative

hace 3 días

Silao, México NAPS A tiempo completo

**Vacante para la empresa NAPS en Av. Mina De Guadalupe No. 575-9, Santa Fe Iv, 36275 Silao De La Victoria, Gto. -Silao de la Victoria, Guanajuato**:
**Customer Service Rep / Order Processing**

**This vacancy is for a temporary contract**

***:
Works with customers to ensure the timely production and delivery of materials ordered. Coordinate shipments of processed
materials to assigned customers and resolve any issues arising from requirement changes, material shortages,
manufacturing difficulties and the like. Customers will rely on this person as their primary contact for business purposes
once a regular program has been established.

**DUTIES**:
Analyze customers’ material requirements in the context of ERP system parameters including authorization levels,
lead times, minimum order amounts, and safety stock levels. Respond to changes in customer requirements as
appropriate by communicating with Scheduling, Shipping, and Purchasing staff. Inform customers when changes
can and cannot be accommodated; work with the customers to obtain advance notice of intentions as called for by pre
- arranged contract.
Enter and review customer purchase requests once processed by the system. This activity entails entering and
maintaining sales orders that reflect the customer’s purchase order.
Manage distribution (ship request) documents to ensure timely delivery of customers’ material. Coordinate with
Shipping Department to maintain a manageable flow of outgoing goods.
Respond to customer requests for information in a timely manner.
Perform other duties as assigned or required relating to the supply of materials to Shawmut customers.
Generate and send quote requests to suppliers, follow up for timely responses
Raw material analysis and ordering
- review incoming orders to determine if raw materials need to be ordered and if
so, initiate purchase orders to order raw materials needed
Input material timing and PO’s into PO for delivery tracking
Coordinate, follow up, and communicate raw material information for open orders
Contact suppliers for the status of the timing and delivery of raw materials
Maintain a process for ensuring open raw material orders meet their requested due dates

**REQUIRED KNOWLEDGE/SKILLS**:
High School Diploma or equivalent required
2-3 years of experience in Customer Service or Purchasing, within a manufacturing environment is a plus
Proficient in Microsoft Word and Excel and ERP system experience strongly preferred
Ability to interact with all levels and disciplines of internal and vendor organizations both domestic and international
Excellent communication skills, both verbal and written
Strong organizational, multi-tasking, and planning skills
Self-starter who is flexible and a team player
Outgoing, friendly personality
Strong mathematical and analytical skills

**We are Located in AV Mina De Guadalupe, CP 36275 Industrial Park
- Puerto Interior**

**Nível de educación deseada**:
Superior - trunco

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Manufactura / Operaciones

**Industria**:
Automotriz

**Habilidades**:

- Customer Service
- Bilingual
- ERP
- PC Skills
- Purchassing

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