Problem Coordinator

hace 3 semanas

Tijuana, México Teradata A tiempo completo

What You'll Do

As a Problem Coordinator, you will manage problem cases and tasks targeted to identifying the root cause of failures in in ITIL Service 4 P’s - Product, Process, People and Partners. You will work closely with the Product Support Teams and Critical Support Office Technical Incident Managers to drive thorough post-mortem reviews and capture corrective actions to address the core issues. You will develop and maintain a working knowledge problem solving methodology as well as technical knowledge for troubleshooting Teradata hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills.

Who You'll Work With

The Teradata GSO is a 24x7 high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems. We also conduct post-mortem reviews and root cause analysis (RCA) to drive continuous improvement and avoid recurrence of critical issues. The Problem Coordinator plays an integral role in ensuring the processing the RCA and subsequent corrective actions.

Excellent oral and written communications skills in English.

BA/BS in Computer Science or equivalent experience.

3-5 years of Technical Support related experience.

Strong knowledge of Linux operating systems

Strong knowledge of Support Center procedures and troubleshooting practices

Familiarity with relational databases and data warehousing operations

Ability to translate technical details into practical business terms

Experience working with ServiceNow for tracking and managing issues

Ability to independently facilitate and promote work across team boundaries

Ability to operate effectively in virtual teams

Strong strategic analytical sense to ask and answer key business questions

Understanding of Failure Modes and Effective Analysis (FMEA) 5 Whys, and Structured Problem Solving

Experience dealing with varying personalities in stressful situations

ITIL Foundations certification

What You Will Bring

Accept ownership of RCA cases and incidents generated from critical system failures and drive to resolution

Coordinate Post-Mortem reviews and drive RCA

Help identify additional problems through case and incident analysis

Manage operational processes to track actions and analyze patterns of failures

Interface with Product Support Teams (PST) and Engineering resources to align corrective actions

Advocate for the customer and push for solutions having the best outcome for the customer

Research problems and analyze issues

Assist technical analysts with problem solving techniques

Coordinate with SEMs on providing customer CLCAs using the standard presentation template

Create and publish knowledge gained for problem analysis

Track, monitor and maintain progress on RCA cases and related engineering requests

Develop deep troubleshooting knowledge in one or more technology areas relevant to the Teradata product line

Collaborate with cross-functional teams for comprehensive problem resolution

Implement continuous improvement initiatives for RCA processes

Conduct training sessions to enhance problem-solving skills within the team

Drive proactive measures to prevent future system failures

Analyze trends and patterns to identify potential areas of improvement

Foster a culture of problem-solving and innovation within the team.

Identify opportunities for automation and streamlining of problem coordination tasks

  • Problem Coordinator

    hace 5 días

    Tijuana, Baja California, México Teradata A tiempo completo

    What You'll DoAs a Problem Coordinator, you will manage problem cases and tasks targeted to identifying the root cause of failures in in ITIL Service 4 P's - Product, Process, People and Partners. You will work closely with the Product Support Teams and Critical Support Office Technical Incident Managers to drive thorough post-mortem reviews and capture...

  • Full-time Remote Scheduling Coordinator

    hace 2 meses

    Tijuana, México OnSight PROS A tiempo completo

    **Description** OnSight PROS is an established and thriving company in the property management industry. We provide property reports for property managers. Property reports include move-in reports, move-out reports, and periodic reports. These reports allow property managers to protect their businesses while saving them time and money. **GENERAL JOB...

  • Inventory Logistics Coordinator

    hace 2 semanas

    Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At **Capita Works, **we strive to find the best talent in Mexico to work remotely for small and medium-sized companies in the US. We are looking for a top-star **Inventory Logistics Coordinator** to work as an essential part of one of our client’s biofuels trading department. As an **Inventory Logistics Coordinator **some of your **key responsibilities**...

  • Inventory Planning Coordinator

    hace 5 días

    Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At **Capita Works, **we strive to find the best talent in Mexico to work remotely for small and medium-sized companies in the US. We are looking for a top-star **Inventory Planning Coordinator** to work as an essential part of one of our client’s biofuels trading department. As an **Inventory Planning Coordinator **some of your **key responsibilities**...

  • Engineering Changes Coordinator, Ast1

    hace 4 semanas

    Tijuana, México Autoliv Mexico A tiempo completo

    **Engineering Changes Coordinator**: - Project management - Teamwork - Change Management - Manufacturing process knowledge. - Leadership. - Lean manufacturing. - Adaptability. - Innovation. - High level of responsibility - Honesty - Good communication - Willing to help - Oriented to customer and service - Oriented to details in reports delivered - Problem...

  • HR Coordinator

    hace 2 meses

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **HR Coordinator**supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a variety of...

  • HR Coordinator

    hace 3 semanas

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **HR Coordinator** supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a variety of...

  • HR Coordinator

    hace 2 meses

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **HR Coordinator** supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a variety of...

  • Inventory Management Coordinator

    hace 2 meses

    Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At **Capita Works, **we strive to find the best talent in Mexico to work remotely for small and medium-sized companies in the US. We are looking for a top-star **Inventory Management Coordinator** to work as an essential part of one of our client’s biofuels trading department. As an **Inventory Management Coordinator **some of your **key...

  • Inventory Management Coordinator

    hace 2 días

    Tijuana, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    At **Capita Works, **we strive to find the best talent in Mexico to work remotely for small and medium-sized companies in the US. We are looking for a top-star **Inventory Management Coordinator** to work as an essential part of one of our client’s biofuels trading department. As an **Inventory Management Coordinator **some of your **key...

  • Import Export-logistics Coordinator

    hace 2 semanas

    Tijuana, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    Empresa especialmente dedicada a la comercialización y distribución de productos têxtiles por medio de E-commerce se encuenta en búsqueda de: **Import Export & Logistics Coordinator** **Actividades**: - Coordinar, programar, gestionar e informar sobre los envíos entrantes. - Programe y controle las órdenes de compra para el almacén, incluida la...

  • Activity Hub Coordinator

    hace 3 semanas

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **Activity Hub Coordinator **supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a...

  • Activity Hub Coordinator

    hace 2 meses

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **Activity Hub Coordinator **supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a...

  • Engineering Project Manager I

    hace 2 meses

    Tijuana, México Bose A tiempo completo

    Job Description At Bose Automotive, we’re focused on delivering the most exciting and compelling experiences in the world to our customers. We are looking for a Project Coordinator to join our growing team. This role will give you the opportunity to support product manufacturing delivery to a diverse assortment of customers around the world. The focus of...

  • Lean Coordinator

    hace 1 semana

    Tijuana, México Corza Medical A tiempo completo

    **Vacancy Name** - Lean Coordinator **Location of Work** - Tijuana, Mexico **Employment Type** - Full Time Employee **Our brand promise** We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.- **Remarkable service** A seamless,...

  • People Hub Coordinator

    hace 2 meses

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **People hub coordinator** supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a...

  • Activity Hub Coordinator

    hace 3 semanas

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **Activity Hub Coordinator** supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a...

  • Activity Hub Coordinator

    hace 2 meses

    Tijuana, México Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **Activity Hub Coordinator** supports the operations team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Source new leads (applicants and/or customers) using our sourcing software - Troubleshoot and identify issues as fast as possible and causes of applicant's problems using a...

  • Import Export-logistics Coordinator

    hace 4 días

    Tijuana, Baja California, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    Empresa especialmente dedicada a la comercialización y distribución de productos têxtiles por medio de E-commerce se encuenta en búsqueda de:Import Export & Logistics CoordinatorActividades: Coordinar, programar, gestionar e informar sobre los envíos entrantes. Programe y controle las órdenes de compra para el almacén, incluida la documentación, el...

  • Document Control Coordinator

    hace 3 semanas

    Tijuana, México Corza Medical A tiempo completo

    **Vacancy Name** - Document Control Coordinator **Location of Work** - Tijuana, Mexico **Employment Type** - Full Time Employee **Our brand promise** We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.- **Remarkable service** A...