CRM Consultant

**Vacante para la empresa Volindo en Legaria - Miguel Hidalgo, Ciudad de México**:
**About Volindo**:
Volindo is a Travel Tech Startup with the mission to create the first Super app for the travel industry. We are building a robust solution that includes a Social Feed for travelers, a high-tech CRM for travel agents designed to simplify communication with clients.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out product versions that deliver the company’s vision and strategy with no less than stunning user experience. The company is operating with offices in Dubai & Mexico.

If you are looking to work in the happiest sector in the world, we want your ambitious talent

At Volindo “You dream it, we make it happen”.

**About the position**:
**Responsibilities**:

- Manage platform of tickets, follow up until the requested is attended
- Manage contact in WhatsApp with the clients
- Keep track of client’s requests
- Manage lead status in the CRM (Zendesk) to assign/reassign to sales agents
- Generate Weekly report of tickets and status
- Assist client with problems with their account (password, schedule appointments)

**Requirements**:
**Minimum 1 year**
- Strong experience with Zendesk
- Easy of speak
- Deal with negativities
- Advanced English (80% min)
- Organized
- Proactive
- Advanced knowledge in Excel and Word (Able to generate reports)
- Fast learner
- Problem solving mind
- Keep track of problems and find solutions for them
- Be accountable
- Know how to use WhatsApp for business oriented
- Worked with CRM before or platform that manage support tickets of clients
- Formal protocol for mailing
- Online chat experience

**We offer**:
**Salary**: $8-12K FREE
- Life insurance
- Vacations and Aguinaldoin accordance with the law
- Monday-Friday 8:00-18:00
- Opportunity for professional, personal and salary growth in the medium and long term.
- Office (Startup Mexico/Miguel Hidalgo)

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Comercial / Ventas

**Industria**:
Ocio, Viajes y Turismo

**Habilidades**:

- zendesk
- crm
- ventas
- analyst