Technology Services Site Delivery Lead

**TS Site Delivery Lead Puebla**:
TS Site Delivery Lead in Puebla Mexico will have accountability for the delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services, from Technology Services to a J&J Manufacturing site.
- Accountable for all aspects of delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for MLL site
- Continuously assess and drive improvements to advance and mature TS Portfolio and secure delivery of projects at the highest quality for our JJT Business Partners;
- Provide input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line as an input to shape the product strategy
- End-to-end IT risk management at the site including lifecycle management, information security, and GxP
- Ensure IT uptime and operations reliability and IT services are deliver per SLA
- Ensure incidents are follow up if/when needed for root cause investigation and preventative action
- Collaborate with JJT Teams to deliver solutions and to handle customer issues where needed for new demand or delays to committed dates on service requests.
- Communications on updates, requested statistics and service level compliance
- Ensure team and vendors are trained to site Quality Management System (QMS) and JJT QMS
- Management of the contracted support and delivery teams to increase value
- Provide innovative ways of problem solving and implementing system improvements.
- Ensure all applicable systems are validated by working with Quality Assurance and Regulatory Affairs departments and internal IT SME’s.
- Partner with Product Line Owners to define and implement Service Lifecycle and roadmap and continuous improvement Plans.

**Major Duties & Responsibilities**:

- Perform assessment, develop plan, and support models for all Manufacturing systems
- Determine optimization opportunities and implement to result in reduced Total cost of ownership while maintain established Service Levels. Establish standard processes.
- Manage extended, global, enterprise teams of internal and external professionals.
- Participate in the business planning activities (budgets, projects and resource planning). Interview, hire and lead outside contractors as required. Implement Vendor optimization strategies and optimized support models
- Ensure IT compliance (WICO, HIPAA, GXP, 21 CFR Part 11, WICO, Records Management, SOX, SDLC, CSV) requirements in all activities and solutions.
- Delivery solutions to align to standards of the Shared Services organizations

**Qualifications**:
**Minimum BS/BA in Computer Science or equivalent required**:
**Required Knowledge, Skills and Abilities**:

- Minimum BS/BA in Computer Science or equivalent required
- 10 years’ experience supporting Supply Chain/Manufacturing required
- Expert experience in GxP systems, Computer System Validation and proven track record in the support of FDA regulated systems and business required
- Training with certification (Green or Black Belt) in Process and/or Design Excellence preferred
- Training in Process Mapping and Design preferred
- Solid understanding of IT Service Management frameworks including but not limited to ITIL preferred
- Proven track record in optimizing processes and delivering upon cost reduction challenges required
- Experienced interpersonal skills required including at the executive level required
- Understanding of Agile methodologies and DevOps concepts preferred.