Program Manager, Delivery Operations

hace 4 semanas

Saltillo, México Workday A tiempo completo

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The mission of the Delivery Operations team is to support the professional services organization in the successful implementation of Workday at our customers. To that end, the group focuses on the enablement of delivery resources and the improvement of processes and tools, either program managing initiatives or being active contributors in initiatives led by other teams.

About the Role

We are looking for a passionate, energetic Program Manager to join the Workday Delivery Operations team. The person in this role will work with cross functional teams supporting and improving the Smartsheet templates and blueprints used by Professional Services. Additionally, work may also entail supporting the Workday deployment methodology and related systems and tools. Responsibilities include:
- Meeting with our Smartsheet user groups on a regular basis to review requests for improving or creating templates and blueprints.- Finding opportunities to implement efficiencies across Smartsheet objects.- Conducting detailed requirements gathering, solution design, build and test.- Documenting Smartsheet changes and enabling impacted audiences.- Leading projects and programs, as assigned, including related change management activities- Be a point of contact for internal customers and collaborators.

About You

Basic Qualifications- Bachelor's Degree or 5 years of equivalent professional experience- 3 plus years of technical proficiency working with spreadsheet tools such as Smartsheet, Excel or Google Sheet.

Other Qualifications- Strong creative problem-solving skills.- Strong analytical and reporting skills.- Proficiency with Word, Outlook and PowerPoint.- Exceptional interpersonal skills including the ability to work effectively across multiple departments.- Advanced communication skills - both written and oral with the ability to simplify complex concepts and messages to core components and deliver effective messages to a wide range of audiences.- Track record working in concurrent initiatives and successfully prioritizing tasks with good judgment and in an effective and productive manner.- Strong customer service ethic delivering with a sense of urgency and meeting deadlines.- Willing to work in both hands-on and project management / coordination assignments.- Fast learner, willing to master new tools and processes as part of the assigned projects.- Experience with professional services (consulting) organizations and enterprise software is a plus.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process

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