Coordinador Front End Pyme

hace 2 semanas

Metepec, México Citi A tiempo completo

**Responsibilities**:

- Directly lead a team of 20-25 associates to achieve individual and team performance goals.
- Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance
- Manage various performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems
- Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer
- Create and foster a trusting and engaging work environment with a focus on employee retention
- Ensure a culture of accountability, integrity and respect
- Participate in various group projects and continuous quality improvement activities
- Participate in recruitment activities as needed
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- 2-5 years relevant experience
- Direct line management experience in a call center or production environment preferred Bachelor’s Degree or equivalent experience Familiarity and understanding of financial industry preferred Management Skills:
**Education**:

- Bachelor's/University degree or equivalent experience
- SUPERVISIÓN DEL EQUIPO DE COBRANZA DEL PORTAFOLIO DE PYME MORAS TEMPRANAS (SUPERVISORES, ET)
- EVALUAR ESTRATEGIAS
- EVALUAR INDICADORES DE COBRANZA PARA VERIFICAR RESULATDOS
- SEGUIMIENTO DE PLANES DE NEGOCIO
- CONTROL Y DOCUMENTACIÓN DEL SEGMENTO PYME.
- PAQUETERIA OFFICE
- MANEJO DE EXCEL.
- **Job Family Group**:
Operations - Collections Default
- **Job Family**:
Core Collections
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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