Partners Support

hace 3 meses


Tlahuac, México Urbvan A tiempo completo

**Descripción de la empresa**
Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades.

**Descripción del empleo** Retos Principales**:

- El Partner Support el responsable de proveer soporte a los socios en cuestiones operativas así cómo asegurar el cumplimiento de las responsabilidades que los anfitriones tienen en la jornada diaria.



**¿Qué harás?**
- Atención a incidencias con unidades durante la operación
- Buscar socios que se autocubran o cubran a otros on the spot (segundo grado de respaldo)
- Negociar precios en urgencias operativas (on the spot)
- Seguimiento a dudas o preguntas operativas
- Seguimiento de tickets (peticiones de socio/dudas/aclaraciones/seguimientos/etc)
- Validación de viajes de lo que reporta el socio y lo que se opera realmente
- Levantamiento de tickets de cambios e incidencias
- Revisión de incidencias
- Garantizar Fullfillment
- Comunicación proactiva
- reactiva
- Corrección de incidencias
- Seguimiento en accidentes



**Requisitos** Lo que estamos buscando**:

- Experiência de al menos 2-3 años en Servicio y/o atención al cliente
- Excelente comunicación y orientado al cliente.
- Licenciatura trunca o terminada
- Herramienta: Indispensable experiência en G-suite (office en la nube), Hubspot ES UN PLUS.
- Fuerte Resolución de problemas
- Saber trabajar en condiciones de incertidumbre.
- Disponibilidad para laborar de** Martes a Sábado**, **Horario**: 16:00 - 1:00am

**Información adicional** Paquete de Beneficios**
- Salario Competitivo.
- SGMM y Seguro de Vida
- Plan de well-being (Total Pass, Días de Salud Mental, Días económicos, Plataforma de Bienestar Emocional)
- Vacaciones Superiores a Ley
- Trabajo mayormente Remoto

**Nuestro compromiso con la Diversidad e Inclusión**

En Urbvan nos esforzamos por construir una fuerza laboral compuesta por personas con diversos antecedentes, habilidades, mentes e identidades que nos ayuden a crecer, no sólo como empresa, sino también como individuos. Urbvan es un empleador que ofrece igualdad de oportunidades, cuidando la brecha salarial.

**Creemos en nuestros valores como base de nuestra Cultura**

Te mostramos los valores de Urbvan, en lo que basamos nuestros cimientos como empresa, aquello que se encuentra en cada uno de los integrantes del equipo, si te identificas con nuestros valores y la vacante seguramente esta oportunidad es para ti.
- Sé humano.
- Sé inteligente.
- Sé transparente.
- Sé persistente.
- Sé impactante.
- Sé ambicioso.


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