Shopping Experience Officer

hace 3 semanas


Ciudad de México Ikano-Retail A tiempo completo

**Descripción de la empresa**
La visión de IKEA es crear una vida cotidiana mejor para la mayoría de las personas. Para ello, ofrecemos una amplia gama de productos de decoración del hogar bien diseñados y funcionales a precios tan bajos que la mayor cantidad de personas posible pueda permitírselos. Operamos en Singapur, Malasia y Tailandia, y tenemos un ambicioso plan de expansión para llevar un poco de Suecia a nuevos mercados de la región. Formamos parte del grupo de empresas Ikano y somos el único franquiciado de IKEA propiedad de la familia Kamprad, que fundó IKEA.

También desarrollamos, poseemos y operamos centros comerciales que están anclados por IKEA y creamos comunidades transitables al incluir propiedades residenciales, de oficinas y de otro tipo en nuestros planes de desarrollo.

Trabajamos para que la sostenibilidad sea una parte natural de nuestro trabajo diario. Somos activos en nuestras comunidades, impulsando y apoyando iniciativas sociales que benefician a los niños, las mujeres y el medio ambiente.
**Descripción del empleo**-
- Hay que asegurar que nuestro departamento sea rápido y eficiente para nuestros clientes, y rentable para la tienda IKEA.
- Garantizar que los problemas de los clientes se manejen de manera eficiente y con empatía.
- Trabajar activamente en el cumplimiento de las cuatro tareas de la tienda.
- Soy servicial y amable en mi enfoque hacia mis clientes.
- Mi prioridad es asegurar que mi espacio de trabajo esté equipado de manera efectiva en todo momento durante todo el día y que esté listo y disponible para ayudar a los clientes cuando sea necesario.
- Tengo el conocimiento, la confianza y el deseo de resolver las quejas de los clientes. Me ocupo positiva y rápidamente de cualquier situación que plantean.
- Tengo el conocimiento, la confianza y el deseo de hacer que el proceso de compra sea lo más fácil posible para nuestros clientes.
- Me aseguro de que escuchamos a nuestros clientes y utilizamos el conocimiento tanto de la gama de productos de IKEA como de cómo funciona el comercio minorista.
- Con el fin de ofrecer soluciones informadas y resolver los problemas de los clientes.
- Estoy facultado para resolver las reclamaciones de los clientes dentro de mi nível de autorización.

**Requisitos**
- Buenas habilidades de comunicación.
- Capacidad para encontrar soluciones a los problemas operativos y de los clientes.
- Atención a los detalles siendo persistente, estructurado y preciso.
- Conocimiento de los métodos de trabajo según el enfoque del trabajo.
- Conocimiento de la experiência de compra fácil.
- Marca IKEA, cultura y valores IKEA

**Información adicional**
Ppr favor aplica antes del 23 de enero de 2025



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