Service Now Consultant

hace 2 semanas

Guadalajara, México BAXTER A tiempo completo

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
- Job Description

**About Us: Baxter´s mission**
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

**Your role at Baxter**
Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers, and products to drive better outcomes for patients worldwide.
We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter’s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.
This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

The IT Configuration Management (CMDB) Process Owner is responsible for the definition, rollout, adoption and maturation of a Global IT Configuration Management process and CMDB at Baxter. This includes defining the strategy and process, driving adoption, ensuring ongoing CMDB accuracy and completeness, and reviewing effectiveness through key performance indicators (KPIs) and metrics.

**Your team**
The Global Information Technology Centers are focused on being a stronger business partner, aligned to deliver on the technology needs and maintaining global support and shared expertise to advance digital capabilities across the enterprise. Our IT function is made up of employees with varied backgrounds and knowledge. This diversity of skills and expertise allows us to bring creative and innovative solutions.

**What you'll be doing**
- Defines and executes the short-term and long-term roadmap for Configuration Management and the CMDB, including process definition, Discovery, Application Mapping, Service Modeling, and integrations
- Drives CMDB adoption and champions the process with global stakeholders
- Defines and implements required integrations with other systems (partnership with ITSM Tool development team)
- Defines governance structure and associated KPIs/reports to drive process adherence and CMDB accuracy/completeness
- Develops and executes process and tool training (webex, videos, FAQs, job aids, etc.)
- Partners with ITSM Process Owners to integrate the CMDB with other process areas such as Change, Incident, Request and Problem Management

**What you'll bring**
- At least 3 years in a similar role as Configuration Management / CMDB Process Owner
- At least 3 years of experience deploying a CMDB in ServiceNow
- At least 3 years of experience utilizing Discovery in ServiceNow Discovery Tool
- In-depth knowledge of other ITSM process areas, including Change Management, Incident Management, Request Management and Problem Management and the use of the CMDB within these processes.
- Experience working in a global setting is a big plus
- Project management / project leadership experience a plus
- Structured, innovative, take-charge individual that is a self-starter requiring little supervision
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
- Demonstrated ability to influence and consult (providing options with benefits, risks and challenges) while providing thought leadership to stakeholders.
- Deep ServiceNow CMDB expertise, including a thorough understanding of the Co

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