Customer Service Supervisor

hace 1 día

Ciudad Victoria, México Aptiv plc A tiempo completo

**Customer Service Supervisor**
- Responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a strong customer-centric approach. _

**Position Summary**
- Responsible for coordinating the daily ordering activities within the suppliers. This role ensures that all inbound shipments are processed accurately, efficiently, and on time, maintaining high standards of safety, quality, and productivity. _
- **Your Role**:

- _Provide accurate information about products, services, and company policies. _
- _Address and resolve customer complaints in a professional and timely manner. _
- _Identify customer issues and troubleshoot problems to find effective solutions. _
- _Escalate complex issues to higher-level support or management when necessary. _
- _Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. _
- _Assist customers with order placement, tracking, and cancellations. _
- _Process returns, exchanges, and refunds according to company policies. _
- _Coordinate with other departments (e.g., shipping, billing) to resolve order-related issues. _
- _Maintain accurate and detailed records of customer interactions and transactions. _
- _Update customer accounts with relevant information and changes. _
- _Use log and track customer inquiries and resolutions. _
- _Stay informed about company products, services, and promotions. _
- _Provide customers with recommendations and guidance based on their needs. _
- _Participate in ongoing training to maintain and enhance product knowledge. _
- _Adhere to company policies and procedures in all customer interactions. _
- _Maintain a high level of professionalism and empathy when dealing with customers. _
- _Ensure compliance with data protection and confidentiality standards. _
- _Gather customer feedback and communicate it to the relevant departments for product and service improvements. _
- _Contribute to process improvement initiatives to enhance the customer service experience. _
- _Participate in team meetings and training sessions to share knowledge and best practices. _

**Your Background**
- _Bachelor’s degree in supply chain management, business administration, or a related field _
- _Proven experience in customer service or a related field. _
- _Excellent communication skills, both verbal and written. _
- _Strong problem-solving abilities and attention to detail. _
- _Proficiency in using customer service software, and Microsoft Office. _
- _Ability to handle stressful situations and manage multiple priorities. _
- _A customer-centric attitude and a passion for helping others. _
- _Strong communication skills, both written and verbal. _
- _Ability to work in a fast-paced environment and handle multiple priorities. _
- _Lean manufacturing and People Empowerment tools knowledge _
- _Demonstrated proficiency using Microsoft Office (i.e. Word, Project, Excel, Outlook, Skype, Teams, Visio, etc.) _
- _Strong results-orientation and execution characteristics _
- _Resourcefully innovative and adapts in a rapidly changing environment _
- _Ability to work effectively with people at all levels in an organization _
- _Excellent oral and written communication skills with a strong ability to work with a team _
- _Ability to effectively organize, prioritize and accomplish multiple conflicting tasks, make intelligent, timely decisions and solve problems independently _
- _Strong presence, poise and persuasiveness to establish a high level of credibility quickly _

**Some see differences. We see perspectives that make us stronger.**

Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.

**Some See Technology. We See a Way to Make Connections.**

At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 44 countries, and united by one mission. Join the movement and together, let’s change tomorrow.

LI-CM1

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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