Support Engineer
hace 2 semanas
Support Engineer
- Miguel Hidalgo, MX
July 14, 2023
**The Business**
- Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.
- Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
- Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.
- Awards & Recognition:
- The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
- Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
- Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
- Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.
**The Role**
This position will not require significant travel.
The position will report to the Service Center Engineer Team Lead.
**Open positions in the following city: Mexico City**
**The Requirements**
- Respond to technology issues from service center team members. Provide rapid response and recovery to assist CSRs with software/hardware problems.
- Troubleshoot customer contact issues by interacting and problem solving with Service Center Operations, Vendors, Telecom providers, IT, and Network Operations.
- Coordinate with Facilities Services to ensure adequate hardware (laptops, USB headsets, workstations UPS units, etc.) inventory is maintained for both emergency back-up and acquired in a timely basis for new hires
- Provide CSR on-boarding support
- Setup, configure, maintain, and monitor the contact management system, as well as manage its configuration. Work together with data center and vendor personnel to achieve high reliability and performance.
- Setup new clients and make modifications to existing clients by customizing “workflows” (software) used to process customer contact transactions.
**What’s in it for you?**
- Competitive salary.
- Benefits over and above the law: Grocery Coupons, Annual Performance Bonus, Saving Fund, + vacation days.
- Major medical and Life Insurance
- that’s assured
- We are proud to actively invest in your learning through various learning platforms and certifications.
- Flexible Working - We understand flexibility is key to supporting an inclusive and diverse workforce and so we have a variety of different working arrangements
- A high-performance company culture that will help you to progress quickly and thrive.
Equal Opportunity Employer
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