Saas Customer Success Manager-ii

hace 4 semanas


Guadalajara, México f5 A tiempo completo

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
- This opportunity is in Guadalajara, Mexico_

What will you do?- Ensure the success of F5 Low Touch Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.- Maintain a deep understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.- Help customers consistently achieve their business outcomes following the Low Touch Digital Processes.- Monitor adoption and utilization trends, providing recommendations based on risk and business needs.- Conduct periodic customer health checks to assess satisfaction and take action to ensure high retention rates.- Identify renewal risks and collaborate with internal teams for successful renewals.- Drive customer retention through digital and low touch motions, demonstrating the value of products and services.- Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.- Collaborate with your peers to find opportunities to improve the low touch customer journey

Skills & Experience- Experience in a customer-facing role involving SaaS solutions.- Proven ability to quickly learn new technologies.- Prior experience in a customer success/account management role.- Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.- Customer-focused approach and consultative engagement style.- Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.- Experience with F5 products a plus.

Qualifications?- Hold a Bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).- Showcase 3+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.- Customer obsession with a passion for ensuring customers’ success while balancing business needs.

Other areas of focus:
- Excellent communication skills, including issue tracking, triaging, and crisis management.- Deep knowledge of the Customer Success industry.- Ability to travel up to 10% of the time.- Proficiency in English is required.

LI-DC1

LI-Hybrid

Equal Employment Opportunity

.



  • Guadalajara, México F5 A tiempo completo

    Everything we do centers around people.That means we obsess over how to make the lives of our customers, and their customers, better.And it means we prioritize a diverse F5 community where each individual can thrive.- This opportunity is in Guadalajara, Mexico_- What will you do?_- Ensure the success of F5 Low Touch Distributed Cloud customers by providing...


  • Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. - This opportunity is in Guadalajara, Mexico_ - What will you do?_- Ensure the success of F5 Low Touch Distributed Cloud customers by...


  • Guadalajara, México JWP A tiempo completo

    **About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...

  • Customer Success Manager

    hace 1 semana


    Guadalajara, Jalisco, México Global Fleet Management S De Rl De Cv A tiempo completo

    We are looking for a very hands-on Customer Success Manager who will set the overall vision and strategic plan for the Customer Success Team.Through project management of problem resolution and customer management strategies, reduce churn and drive new business growth through greater customer advocacy and net retention improvements.This role is focused on...

  • Customer Success Manager

    hace 1 semana


    Guadalajara, Jalisco, México ORACLE Deutschland B.V. & Co. KG A tiempo completo

    We are seeking a Customer Success Manager to join our team at ORACLE Deutschland B.V. & Co. KG.As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by providing exceptional support and guidance throughout the customer lifecycle.Key responsibilities include developing and executing customized plans to meet...

  • Customer Success Manager

    hace 4 semanas


    Guadalajara, México Salesloft A tiempo completo

    **Job Title: Customer Success Manager** **Location: Guadalajara** **THE OPPORTUNITY**: Although we're proud of our history, we're even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent. At Salesloft, our **Customer Success Manager** will be pivotal to our company's...


  • Guadalajara, Jalisco, México Jwp A tiempo completo

    **About JWP**:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform.JWP empowers customers with unprecedented independence and control over their digital video content.Established in 2004 as an open-source video...


  • Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.**_ Job Family Definition:_**The Customer Success Manager (CSM) holds a key role in the customers' digital transformation journey.Partners with HPE account team's strategic customers to understand their business objectives, project...

  • Customer Success Manager

    hace 2 semanas


    Guadalajara, México Bringit A tiempo completo

    Welcome to Bring IT, where opportunities abound for talented individuals like you!Join Our Growing Team!Fast-paced global professionalsEmbracing digital transformationRecognized for excellence in customer success Expanding reach across North AmericaJoin us and redefine success together!?Are you ready to make a meaningful impact?Step into the role of Customer...

  • Customer Success Manager

    hace 2 semanas


    Guadalajara, Jalisco, México Bringit A tiempo completo

    Welcome to Bring IT, where opportunities abound for talented individuals like youJoin Our Growing TeamFast-paced global professionalsEmbracing digital transformationRecognized for excellence in customer success Expanding reach across North AmericaJoin us and redefine success together?Are you ready to make a meaningful impact?Step into the role of Customer...


  • Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise is committed to helping customers succeed in their digital transformation journeys. The Customer Success Manager plays a key role in this endeavor, partnering with HPE account teams to understand customer business objectives, project priorities, and consumption outcomes.The ideal candidate will have 1-3 years of experience in a...


  • Guadalajara, Jalisco, México F5 A tiempo completo

    Everything we do centers around people.That means we obsess over how to make the lives of our customers, and their customers, better.And it means we prioritize a diverse F5 community where each individual can thrive.- This opportunity is in Guadalajara, Mexico_What will you do?- Ensure the success of F5 Low Touch Distributed Cloud customers by providing...

  • Customer Success Manager

    hace 3 semanas


    Guadalajara, México Think Future Technologies México A tiempo completo

    **Customer Success Manager**The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business.The Sr. CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive...


  • Guadalajara, Jalisco, México Paystand A tiempo completo

    **Paystand**Paystand is a hungry, fast-growing, Series-C startup with three locationsNestled in the beautiful Santa Cruz mountains, just south of Silicon Valley is where we started.We have our offices in amazing and historic Guadalajara Mexico and Salt Lake City with the dramatic backdrops of the mountains of Utah.Our mission is to unlock capital efficiency...

  • Customer Success Manager

    hace 4 semanas


    Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...


  • Guadalajara, Jalisco, México Espressive A tiempo completo

    As an Espressive Customer Success Manager, your overall mission is to help drive company growth and customer success by partnering with customers, driving customer and product innovation, and helping deliver an amazing employee experience.In this role, your key responsibilities will be to:- Assist customers in setting up and navigating programs or software...

  • Customer Success Manager

    hace 1 semana


    Guadalajara, México Bringit A tiempo completo

    At Bring IT we foster business transformation by first class technology solutions and operational excellence.We unlock a 360 degrees business view for our clients, with real-time business metrics that create a modern value chain.The Customer Success Manager will be accountable to manage all existing customer relationships in our customer portfolio.The focus...

  • Customer Success Manager

    hace 2 semanas


    Guadalajara, Jalisco, México Bringit A tiempo completo

    At Bring IT we foster business transformation by first class technology solutions and operational excellence.We unlock a 360 degrees business view for our clients, with real-time business metrics that create a modern value chain.The Customer Success Manager will be accountable to manage all existing customer relationships in our customer portfolio.The focus...

  • Customer Success Manager

    hace 3 semanas


    Guadalajara, México Valce Talent Solutions A tiempo completo

    **About Us**:Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world.Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from...

  • Customer Success Manager

    hace 1 semana


    Guadalajara, Jalisco, México Bigcommerce A tiempo completo

    **BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employee's careers and providing them an...