Customer Service
hace 6 días
AUTOKINITON is a leading North American supplier of propulsion-agnostic, structural automotive components and assemblies. Our 100% vertical integration capabilities allow us to offer our customers end-to-end engineering, manufacturing, and in-house logistics. At AUTOKINITON, we are building a better foundation for every vehicle on the road.
AUTOKINITON is recognized by our customers as one of the top suppliers in our industry.
Reasons you will love working here:
Learning and Development Opportunities
Benefits superior to Law.
**Responsibilities**:
- Support the Company’s mission, vision, values and goals in performance of daily activities.
- Provide key input into the development of departmental strategic goals along with identifying key measurable to support the departmental goals.
- Negotiates product and related sales and marketing issues with customers and affiliates.
- Investigates, understands and communicates customer program intentions and strategic direction
- Provides customers with information pertaining to our technical updates and new products.
- Guides cross-function proposal team toward developing Request for Quote proposals to bid on new and expanding business.
- Cultivates customer accounts seeking greater sales volume, new revised products.
- Responds to current and prospective customer issues, resolving misunderstandings, sharing knowledge and increasing satisfaction with both tangible and intangible deliverables.
- Responds to information, testing, materials, and delivery on other service issues.
- Track quotes, coordinating internal and external resources for on-time delivery.
- Leads proposal development team, matching customer needs with company capabilities.
- Assures overall customer satisfaction through service, product and information delivery.
- Analyzes current processes and systems. Identifies and implements activities to improve efficiency and effectiveness of sales and marketing activities.
- Maintain high standards of housekeeping throughout the work area.
- Maintain a positive working relationship with all levels of the organization.
- Assures compliance with federal, state, local and corporate policies, regulations and laws.
Qualifications:
- Bachelor’s Degree in Business or Engineering related field.
- Minimum of five (5) years of industry experience preferred.
- Detailed knowledge of auto industry and production, service and quality standards.
**Required Skills**:
Required Experience
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