Senior UX Designer

hace 3 meses

Ciudad de México CDMX Citi A tiempo completo

The User Experience Sr. Analyst is an intermediate level experienced role, strongly contributing to the research, analysis and design of digital products and systems.

User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.

**Responsibilities**:

- Hold meetings with users, clients, product sponsors and technology to understand project requirements
- Perform UX research, define IA, user journeys, and create personas
- Identify metrics and data that can support decision-making
- Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
- Perform relevant testing to validate and inform design decisions
- Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
- Use, and contribute to, the approved design system
- Adhere to, and improve design standards and best practices
- Perform detailed handover to development teams, ensuring they have all they need to implement the designs
- Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
- Keep up to date with the latest UX practices, innovations, and tools
- Ensure all designs comply with ADA/WCAG standards for accessibility
- Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
- Help to train and support junior team members
- Confidently challenge substandard work by other team members

**Qualifications**:

- 5-8 years of relevant experience
- Strong attention to detail & analytical skills
- Experience delivering with an agile methodology
- Excellent communication and presentation skills
- Highly skilled in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
- Experience using design systems Keen interest in, or knowledge of, banking or finance
- HTML/CSS Development Skills

**Education**:

- Bachelor’s degree/University degree, Master’s degree preferred

**UX Design **Sr**.**:
***:
**Descripción**:
Como UX Design Sr., desempeñarás un rol crucial dentro del equipo, guiando y apoyando distintas áreas de Citibanamex, usando metodologías centradas en el usuario. Serás responsable de definir, crear y validar hipótesis, partiendo de requerimientos de negocio y sesiones de co-creación, creando wireframes, mockups, prototipos y tests con usuarios para garantizar que las experiências cubran las necesidades de clientes, negocio y sean viables tecnológicamente. Trabajarás en conjunto con las áreas de negocio, tecnología, data, research, content, interaction y el sistema de diseño, para asegurar la calidad de los entregables y experiências competitivas en el mercado.

**Responsabilidades**:

- Gestionar el proceso de diseño de producto desde su inicio hasta su liberación con un plan de trabajo detallado, socializado y validado por los equipos implicados.
- Guiar a los distintos equipos mediante el uso de metodologías de diseño para contribuir en la definición de nuevos productos o funcionalidades.
- Identificar, solicitar y analizar datos o múltiples fuentes de información para tomar decisiones de producto o negociar con los _stakeholders_ para empujar acciones de valor.
- Entender el proceso de trabajo ágil y creación de historias de usuario para colaborar en definiciones con los equipos de negocio
- Diseñar prototipar y validar hipótesis para garantizar que la experiência sea acorde a las necesidades del usuario y cumpla los principios de diseño y calidad del área de experiência de usuario.
- Colaborar y facilitar sesiones con múltiples equipos de diferentes disciplinas: gerentes de productos, equipos de desarrollo, etc., para intercambiar y cocrear ideas, enfoques y soluciones.
- Desarrollar y comunicar conocimientos de investigación sobre ideas y diseños factibles que satisfagan a los consumidores y alcancen los objetivos de negocio.
- Mantenerse actualizado con las últimas prácticas, innovaciones y herramientas de UX.
- Inspeccionar y analizar panoramas competitivos de la industria para identificar tendencias relativas.
- Comprender las necesidades de los usuarios, los requisitos comerciales y las limitaciones técnicas para crear soluciones.
- Identificar y administrar los ri

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