Helpdesk Part-time Associate

hace 3 semanas

Guadalajara, México NTT Data Services A tiempo completo

We are currently seeking a Help Desk Senior to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

**Requirements**:

- Availability to work 22.5hours per week
- Interest in working on morning shifts
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service

We Offer:

- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

We are currently seeking a Help Desk Senior to join our team in Guadalajara, Jalisco, Mexico.

**Job Segment**:Information Technology, Help Desk, Technical Support, Technology

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