Customer Service Assoc Manager, Tijuana

hace 4 semanas

Tijuana, México PepsiCo A tiempo completo

**Responsibilities**:
**Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? if so, your future is at PepsiCo.**

As a world-class company, we seek excellence in everything we do from launching a new product to executing it at the point of sale. Therefore, we need talented and innovative people who are passionate about what they do.

PepsiCo Mexico currently has a broad portfolio of food and beverage products, such as Sabritas, Gamesa, Quaker, Pepsi, Obela, and Sonric’s, leading brands in snacks, cereals, soft drinks, isotonic, and cookies markets respectively.

Our vision is to be the global leader in convenient foods and beverages by winning with purpose. "Winning with purpose" reflects our ambition to win sustainably in the market and integrate the purpose in all aspects of the business.

Currently, we are looking for our next:
**Customer service Manager, Tijuana**

**Which is the main objective of this role?**

Satisfy the service needs of our internal and external clients through impeccable execution at an optimal cost, fostering an environment of continuous improvement and guaranteeing that our people feel they are in the best place to work, complying with Pepsi Co standards, regulations and internal and external national and international regulation, developing models of growth and involvement as well as a culture of autonomy in personnel through a team-based organization..

**What will you be doing?**

**The Main purpose**
- Comply with the execution plans and programs, achieving the service objectives of our clients.
- Administration of the assigned Budget complying with the AOP.
- Ensure/Facilitate the proper use of inputs and materials.
- Facilitate that each of the functions is developed in line with business expectations through a continuous coaching environment.
- Ensure that all Safety/Health and environmental standards are met, as well as all national, international and PepsiCo legal requirements.
- Participate in regular food safety self-inspections in your area, as well as in periodic MIP audits.
- Develop and lead improvement strategies, continuing to support other areas of the supply chain (Logistics, supplies, traffic, Order Planning, Discovery, Productivity, IT, Production and Sales).
- Ensure the correct administration of the finished product flow through inventory controls, good distribution practices, input and output controls to ensure good business results, as well as satisfied customers.
- Guarantee the correct use of the company's resources, ensuring compliance with the regulations for use and operating policies for the safekeeping, handling and distribution of the finished product, optimizing cost.
- Promote a culture of effectiveness, innovation and autonomy through the implementation of the transformation model (MOTOR), providing resources and focusing the integrating team to achieve the objectives through the Front line.
- Ensure the analysis of the key indicators of the SMC using the Lean Six Sigma methodology that help us find the root causes to define a forceful and focused plan that will lead us to achieve the Productivity objective.
- Guarantee the variable compensation model aligned to the needs of the business by monitoring the indicators to compensate our people based on their results, managing to improve job satisfaction at the best cost.
- Define and develop indicators of electricity, water and CO2 emission consumption to implement communication, awareness and follow-up strategies in order to meet the business goals.
- Plan and ensure the conservation and maintenance of the company's assets (racks, forklifts, HH, buildings, etc.) with the follow-up of the AOP initiatives, as well as the controls and/or daily operational incidents that are reported to achieve operational continuity and service to our customers.

Qualifications:
**Who are we looking for?**

Basic Qualifications:

- Bachelor’s degree, Industrial Engineering, Mechanics or related
- 8+ years of experience in manufacturing industries, transportation, or energy-intensive consumption industries.
- 3+ years of experience in the warehousing & customer service area.
- Experience in Management and development of Personnel
- SAP knowledge
- Requirements of the quality system, programs and procedures.
- Knowledge of Lean Six Sigma or Green belt
- Fluent in English proficiency
- High focus on results
- Leadership and teamwork
- Ability to solve problems and make strategic decisions
- Strategic planning and high sense of organization, focused on achieving excellent results.
- Agent promoter of change and organizational development.
- Innovative

**Preferred qualifications**:

- Master’s degree
- Experience in the food industry.

Overview (Secondary Language):
**What can you expect from us?**
- Competitive compensation
- A flexible work environment that promotes a healthy balance between personal and professional life
- A dynamic and inclusive

  • Customer Service Bilingüe

    hace 1 semana

    Tijuana, México Empleando Tijuana A tiempo completo

    **Vacante para la empresa Empleando Tijuana en Tijuana, Baja California**: Important Contact Center is looking for your talent, for the job of Bilingual Customer Service Executive in Tijuana. Functions: - Attention and follow-up to customer requests - Reservation, confirmation and changes of appointments - Recovery of insurance, warranties and returns -...

  • Customer Service Bilingüe

    hace 3 días

    Tijuana, México Empleando Tijuana A tiempo completo

    **Vacante para la empresa Empleando Tijuana en Tijuana, Baja California**: Important Contact Center is looking for your talent, for the job of Bilingual Customer Service Executive in Tijuana. Functions: - Attention and follow-up to customer requests - Reservation, confirmation and changes of appointments - Recovery of insurance, warranties and returns -...

  • Customer Service Bilingüe

    hace 5 días

    Tijuana, Baja California, México Empleando Tijuana A tiempo completo

    Vacante para la empresa Empleando Tijuana en Tijuana, Baja California:Important Contact Center is looking for your talent, for the job of Bilingual Customer Service Executive in TijuanaFunctions: Attention and followup to customer requests Reservation, confirmation and changes of appointments Recovery of insurance, warranties and returns Preparation of...

  • Customer Service Bilingüe

    hace 6 días

    Tijuana, Baja California, México Empleando Tijuana A tiempo completo

    Vacante para la empresa Empleando Tijuana en Tijuana, Baja California:Important Contact Center is looking for your talent, for the job of Bilingual Customer Service Executive in Tijuana.Functions: Attention and followup to customer requests Reservation, confirmation and changes of appointments Recovery of insurance, warranties and returns Preparation of...

  • Customer Service Bilingüe

    hace 5 días

    Tijuana, Baja California, México Empleando Tijuana A tiempo completo

    Vacante para la empresa Empleando Tijuana en Tijuana, Baja California:Important Contact Center is looking for your talent, for the job of Bilingual Customer Service Executive in Tijuana.Functions: Attention and followup to customer requests Reservation, confirmation and changes of appointments Recovery of insurance, warranties and returns Preparation of...

  • Bilingual Customer Service Agent

    hace 2 meses

    Tijuana, México BPO TIJUANA A tiempo completo

    **Vacante para la empresa BPO TIJUANA en Zon Aurbana Rio Tijuana -Tijuana, Baja California**: **BUSCAMOS EJECUTIVOS BILLINGUES** **TUS ACTIVIDADES**: Atender llamadas de clientes que requieran algún tipo de asistencia vehicular, a través de una atención personalizada y logrando una experiência excepcional en cada llamada. Pago semanal Base: **$5,500...

  • Customer Service Representative

    hace 7 días

    Tijuana, México Integon Service Co. A tiempo completo

    EXCLUSIVE TO TIJUANA AND ROSARITO RESIDENTS MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Join Integon, a US insurance company with a Tijuana branch, offering diverse opportunities in customer service. We're proud to be a Great Place To Work since 2019, recognized as one of Mexico's best employers. Experience growth and a fantastic work environment. Weekly...

  • Customer Service Assoc Manager, Tijuana

    hace 5 días

    Tijuana, Baja California, México PepsiCo A tiempo completo

    Responsibilities:Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? if so, your future is at PepsiCo.As a world-class company, we seek excellence in everything we do from launching a new product to executing it at the point of sale. Therefore, we need talented and innovative people who are...

  • Bilingual Customer Service

    hace 5 días

    Tijuana, México Empleando Tijuana A tiempo completo

    **Vacante para la empresa Empleando Tijuana en Tijuana, Baja California**: ¡Únete a nuestro equipo como Agente de Customer Service Bilingüe y brinda un excelente servicio a nuestros clientes! Estamos buscando a personas dinámicas y orientadas al servicio para proporcionar asistencia y resolver consultas de manera efectiva. Funciones: - Atender...

  • Customer Service

    hace 3 semanas

    Tijuana, México kñp A tiempo completo

    **Vacante para la empresa kñp en Tijuana, Baja California**: **CUSTOMER SERVICE** Servicio al cliente / Provide customer service to policyholders promoting a reliable image of the company and its processes. **Benefits**: Permanence Bonus 26000 mxp 2 weeks of free dining Weekly payment + Bonuses + Commissions law benefits Minor medical expenses...

  • Customer Service

    hace 2 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Customer Service -Roadside Rescue Associate MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Weekly Pay: $6,000 Before Taxes Requirements: Weekly payment Full IMSS coverage Life insurance Savings bank Saving Fund Fonacot Funeral expenses insurance Food vouchers ($303.99 MXN) Seize this opportunity for a fulfilling career at Integon! After Taxes taking...

  • Customer Service Representative Tijuana

    hace 3 semanas

    Tijuana, México GRUPO WELCOME A tiempo completo

    **GRUPO WELCOME EMPRESA LIDER EN RECURSOS HUMANOS SOLICITA** **CUSTOMER SERVICE REPRESENTATIVE** **Requisitos**: - **ESCOLARIDAD: LICENCIATURA O INGENIERIA TERMINADA**: - **MANEJO DE OFFICE AVANZADO**: - **INGLES AVANZADO**: - **EXPERIENCIA: 3-5 AÑOS EN CUSTOMER SERVICE, ACCOUNT EXECUTIVE, ACCOUNT MANAGER, O AFIN. SI VIENES DE EMPRESAS COMO FASTENAL,...

  • Customer Service

    hace 2 semanas

    Tijuana, México JUO A tiempo completo

    **Vacante para la empresa JUO en Tijuana, Baja California**: IMPORTANTE EMPRES ESTA EN BUSCA DE TU TALENTO COMO: **Customer Service** ASESOR TELEFONICO BILINGUE PARA ATENCION A CLIENTE **¡¡¡26,000 ́!!!** **OFRECEMOS**: ️Pago semanal + Bonos ️Fondo de Ahorro ️Prestaciones de ley (IMSS, vacaciones, aguinaldo, Infonavit, etc) ️Prestamos de...

  • Tijuana Customer Service

    hace 6 días

    Tijuana, Baja California, México Tres R A tiempo completo

    Vacante para la empresa Tres R en Tijuana, Baja California:AGENTE BILINGÜE / Servicio Al ClienteZONA LABORAL:Zona Urbana Rio, Tijuana B.C.Radicas en TIJUANA, PLAYAS o TECATE está es tu oportunidad....¤ Nível intermedio/avanzado de inglés¤Desde secundaria¤ Experiência en callcenter¤ Sin límite de edadCustomer Service RepresentativeAnswer/ Bluefire...

  • Bilingual Customer Service Agent

    hace 5 días

    Tijuana, Baja California, México BPO TIJUANA A tiempo completo

    Vacante para la empresa BPO TIJUANA en Zon Aurbana Rio Tijuana -Tijuana, Baja California:BUSCAMOS EJECUTIVOS BILLINGUESTUS ACTIVIDADES:Atender llamadas de clientes que requieran algún tipo de asistencia vehicular, a través de una atención personalizada y logrando una experiência excepcional en cada llamada.Pago semanalBase:$5,500 SEMANALVentana de...

  • Customer Service

    hace 2 meses

    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Customer Service

    hace 2 meses

    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Customer Service

    hace 3 semanas

    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Customer Service

    hace 3 semanas

    Tijuana, México Reclutamiento 3R A tiempo completo

    Bilingual agent - Customer service BIG CALL CENTER IS LOOKING FOR BILINGUAL AGENTS FOR CUSTOMER SERVICE WITH EASE OF WORD JOB OFFER: Base salary (weekly payment via payroll) + Bonuses + Law benefits Immediate response 2 days off per week Immediate hiring **PROFILE** - Elementary, middle school or high school - Advanced English level - Schedule...

  • Tijuana Customer Service

    hace 1 semana

    Tijuana, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Tijuana, Baja California**: AGENTE BILINGÜE / Servicio Al Cliente ZONA LABORAL: Zona Urbana Rio, Tijuana B.C. Radicas en TIJUANA, PLAYAS o TECATE está es tu oportunidad.... ¤ Nível intermedio/avanzado de inglés ¤Desde secundaria ¤ Experiência en callcenter ¤ Sin límite de edad Customer Service...