Head of People Operations

hace 2 semanas


Desde casa, México Proper A tiempo completo

**Proper is a quickly growing startup that values your skills, voice, and happiness.**

We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives from all over the world. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers.

Together, we provide the most technologically advanced property accounting services in the world - and we think that’s pretty epic. We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.

Read more about what we do at Proper.ai

We’re proud to create something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth.

As Head of People Operations, you will report to the CXO and be in charge of advancing and overseeing all aspects of human resources (HR), its strategies, practices, and operations (Recruitment, HR, Employee Experience, Training, and Development) in order to acquire, develop and retain human capital, while also evolving our processes to ensure scalability.

**Roles and Responsibilities**

**Employee Experience**:

- Work with the CXO to ensure an exceptional employee experience
- Strategically design employee-facing communication practices and content
- Collect data & feedback to make measurable, data-informed improvements
- Implement and monitor changes and continuously improve
- Map and continuously improve the employee lifecycle, making data-informed improvements and implementing and monitoring changes.
- Ensure employees have easy access to up-to-date internal information and processes relevant to POPS
- Ensure all POPs functions are clearly defined, documented, and easily accessible

**Scalability & TA**:

- Work with Finance and Delivery to ensure we are well aligned on hiring plans and that we don't overhire and have a negative impact on margins
- Develop & implement strategies to help the org attract, acquire, develop and retain talent, including gathering and reporting on metrics (retention, attrition, eNPS)

**Department Management**:

- Oversee the improvement, development, and implementation of operational processes for the teams within People Ops

**Leadership**:

- Provide operational leadership and hands-on contributions in core human resource-related functions, such as compensation, benefits, employee relations, documentation, and HR-related legal/regulatory topics in coordination with external and internal counsel.
- Work with internal stakeholders to drive the development of the People Ops org, aligned with company-wide goals, informed by quantitative and qualitative insights.

**Learning & Development**:

- Ensure employee career development and training efforts (job skills, soft skills, and manager training) are aligned with company goals and implemented in measurable ways

**Employee Retention & Attrition**:

- Maintain visibility and understanding of threats to employee retention and opportunities to delight
- Perform retention analysis and retrospectives to understand the root causes of attrition and employee dissatisfaction
- Put measures in place to avoid recurrence in partnership with stakeholders
- Monitor employee engagement for early signs of dissatisfaction and potential attrition in order to proactively identify opportunities to rectify and delight

**Data Collection & Monitoring**:

- Implement data collection, monitoring, & reporting mechanisms to understand trends in requests, communication, and root causes of issues.
- Utilize data collected to distribute to internal partners and ideate strategies to enhance employee experience, resolve pain points, and inform product and organizational advancement.
- Set and drive performance against business metrics to monitor and identify areas for improvement, including staffing, scheduling, communication channels, processes, and tooling/systems.

**Additional Responsibilities**:

- Drive planning, goal setting, and performance tracking (KPIs, OKRs, and dashboards) for People Ops and all its sub-teams
- Support change management in all departments across the company
- Lead strategic programs related to people analytics, employee engagement, career development, employee support, performance, ongoing learning/skill development, and recruiting.
- Collaborate with colleagues on culture-related initiatives, diversity-related initiatives, and employee communication initiatives.
- Compile, own, manage and communicate key People Operations-related metrics
- Work with our legal/compliance and finance teams to oversee legal and regulatory topics that relate to People Operations.
- Implement and oversee support programs for current and prospective employees.
- Create and implement a reward system and recognition culture that helps employees feel appreciated for their efforts.
- Proper is proud to



  • Desde casa, México Mechanism A tiempo completo

    **Company Description** Mechanism is an early-stage venture firm that partners with entrepreneurs to launch and scale ambitious companies. In our model, we work to identify and validate opportunities before creating every business. We then provide the growth expertise to gain early traction as well as the business support to establish positive unit...


  • Desde casa, México EQUALS TRUE A tiempo completo

    We believe that for Equality, Diversity, and Inclusion to thrive in the workplace all individuals must feel Safe, Valued, and Respected. And that the only way to accomplish this is if the business model places these priorities first. Which is exactly what we do each day. We are a Female, LGBTQ, and Minority led virtual-first startup that welcomes...

  • Head of Cloud

    hace 4 días


    Desde casa, México EQUALS TRUE A tiempo completo

    We believe that for Equality, Diversity, and Inclusion to thrive in the workplace all individuals must feel Safe, Valued, and Respected. And that the only way to accomplish this is if the business model places these priorities first. Which is exactly what we do each day. We are a Female, LGBTQ, and Minority led virtual-first startup that welcomes...

  • Head of Product

    hace 5 días


    Desde casa, México Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...

  • Learning Operations

    hace 3 días


    Desde casa, México Data Rebels A tiempo completo

    **Role Mission**: - “Deliver a world-class service to our students. Help develop education products to accelerate data project implementation success & talent mobility for Latin American professionals.” - **Description**: - The Learning Operations role is responsible for the delivery & success of our upskilling & edtech products. Working alongside the...


  • Desde casa, México Definity First A tiempo completo

    We are seeking a highly skilled **Director of Services Operations** to join our dynamic team. As a **remote position** based in **Mexico.** **Responsibilities**: - Responsible for the success of the service operation including customer satisfaction, service excellence, and operational efficiency. - Establish and maintain strong relationships with clients,...

  • Head of Development

    hace 3 días


    Desde casa, México Axented A tiempo completo

    El Head of Development que buscamos debe ser un profesional con la suficiente experiência práctica en el área, muy organizado, comunicativo y con el liderazgo necesario para llevar equipos multidisciplinarios y hacerlos colaborar en sintonía para alcanzar los objetivos de la compañía. **Requirements**: - Ingeniería en Sistemas Computacionales. -...

  • Operations Assistant

    hace 2 días


    Desde casa, México Koda Brands A tiempo completo

    About Koda Brands Do you like to work hard, take massive action, and are driven to achieve results? Are you the one who can take an action plan, roll up your sleeves, and get it all done? If so, let’s talk. Koda Brands is a portfolio of growing businesses in the beauty and fashion industries. **Our brands include**: Why Work for Koda Brands? - We empower...


  • Desde casa, México Club Feast A tiempo completo

    **Club Feast, City Operations Analyst** Are you seeking an opportunity with a fast-growing start-up?! Club Feast connects people with their favorite local restaurants and saves them 40% on their pre-ordered food delivery! By re-imagining the current paradigm, Club Feast saves companies money, enhances restaurants' profitability, and improves the food...

  • Head of Marketing

    hace 2 días


    Desde casa, México Kueski A tiempo completo

    **About Kueski** Kueski is frequently recognized for its strong, diverse and inclusive company culture. In 2022, Kueski was named one of the most ethical companies in Mexico by AMITAI, and one of the best companies for both young professionals and female talent in Mexico by EFY. The company has also been named to CB Insights’ Fintech 250...

  • Plant Operations

    hace 3 días


    Desde casa, México KRC HUMAN CONSULTING A tiempo completo

    CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles. We are seeking an exceptional Plant Operations Domain Expert with a focus on managing rounds, round planning, scheduling, execution, shift handover, compliance tracking, and safety improvement. You will play a...

  • Operations Manager Me

    hace 2 semanas


    Desde casa, México Premier Media A tiempo completo

    Hi, Operations Managers! I’m Ian, the owner of the Million Dollar Sellers (MDS). Initially called the 50k+ group, MDS quickly evolved into a powerhouse community. Gaining traction with more and more successful 7-figure sellers, it became known as the only group with vetted, full-time, and proven Amazon sellers striving to forge their way on a rapidly...


  • Desde casa, México EQUALS TRUE A tiempo completo

    We believe that for Equality, Diversity, and Inclusion to thrive in the workplace all individuals must feel Safe, Valued, and Respected. And that the only way to accomplish this is if the business model places these priorities first. Which is exactly what we do each day. We are a Female, LGBTQ, and Minority led virtual-first startup that welcomes...

  • Ppm Operations Manager

    hace 3 días


    Desde casa, México Luxoft A tiempo completo

    **Project** Description**: Luxoft DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial industry. At the interface between technology and business, we convince with our know-how, well-founded methodology and pleasure in success. As a reliable partner to our renowned customers, we...


  • Desde casa, México Arista Networks A tiempo completo

    Company Description The Reverse Logistics Operations Manager works within the Service Logistics Organization at Arista, and plays a key role in enabling the success of Arista’s post-sales Support offerings, which includes Warranty, Same Day and Next Business Day delivery of critical spare parts to Arista’s end customers. The Service Logistics...

  • Operations Specialist

    hace 20 horas


    Desde casa, México Inviso A tiempo completo

    **Full Time Remote role based in Mexico** **Microsoft Americas SMB Vendor Tele Program** We are seeking to grow our team with multiple additional Operations Specialists, who will integrate at multiple points with our service supporting Microsoft program leadership of the Americas SMB Vendor Tele group, taking ownership of a variety of operational and...

  • Operations Manager

    hace 4 días


    Desde casa, México Golden Equity Investments A tiempo completo

    **Operations Manager/Executive Assistant** **Role** This position will be fluid, evolving, and challenging. We are looking for someone who enjoys breaking routines and working in a dynamic work environment that will change on a regular basis. This is a long-term position with lots of opportunities for growth. If you think you’d like to work alongside...


  • Desde casa, México Darkroom A tiempo completo

    We're building the future of advertising and are looking for the minds to help us do it. Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, purposefully built to launch brands to...


  • Desde casa, México Wolfram A tiempo completo

    **Job title**: Executive Administrator Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is looking for a highly organized and detail-oriented Executive Administrator, Operations. The Executive Administrator will schedule activities for our chief executive staff, including our CEO. This person should have an understanding of our mission,...


  • Desde casa, México Elemento-Rh A tiempo completo

    Global Logistics company is looking for their Guadalajara (Zapopan) branch the position of **Operations & Customer Service - Air Freight (Overnight shift)** This position tracks, traces, and maintains status of Expedited and air shipments via domestic and international transport. This role is responsible for providing customer-specific updates, including...