Customer Support Associate I

hace 4 semanas

Nogales, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate I

At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

**What You'll Be Doing**:

- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist Sales with overall Quote to Order activities.
- Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

**Job Complexity**:

- Has developed knowledge and skills through formal training or considerable work experience.
- Entry level often for those with work experience in the skill area.
- Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

**What You'll Need**
- 1 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field.
- Must be familiarized with ERP systems.
- Must be familiarized with Quoting process.
- Must be familiarized with RMA.
- Must be familiarized with Expedites.
- Basic to intermediate knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$14,550.00 - $18,916.67 MXN Monthly

**Location**:
MX-SON-Nogales, Mexico (Luis Donaldo Colosio Blvd)

**Time Type**:
Full time

**Job Category**:
Business Support

  • Customer Support Associate Ii

    hace 2 semanas

    Nogales, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Suport Associate Manager

    hace 1 mes

    Nogales, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Suport Associate Manager - VAS Looking for your next big challenge? Arrow has the right position for you! At Arrow, we're looking for a Customer Support Associate Manager for Value Added Orders in our Nogales, Sonora or Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member...

  • Customer Suport Associate Manager

    hace 4 semanas

    Nogales, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Suport Associate Manager - Value Added Services Looking for your next big challenge? Arrow has the right position for you! At Arrow, we're looking for a Customer Support Associate Manager for Value Added Orders in our Nogales, Sonora or Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and...

  • Technical Support.

    hace 4 semanas

    Nogales, México Avanos A tiempo completo

    Tech Support Utilize product technical knowledge, communication skills and business expertise to provide internal, external, and international customers with effective product quality and technical support. Process Service abd Repair orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient...

  • Technical Support.

    hace 3 semanas

    Nogales, México Avanos A tiempo completo

    Tech Support Utilize product technical knowledge, communication skills and business expertise to provide internal, external, and international customers with effective product quality and technical support. Process Service abd Repair orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient...

  • Technical Support

    hace 1 semana

    Nogales, Sonora, México Avanos A tiempo completo

    Tech Support Utilize product technical knowledge, communication skills and business expertise to provide internal, external, and international customers with effective product quality and technical support. Process Service abd Repair orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient...

  • Sales Support

    hace 1 semana

    Nogales, Sonora, México Fastenal A tiempo completo

    OVERVIEW: Working as Full-time Sales Support, you must have a strong interest in sales and enjoy working in a fast paced challenging environment. This is an entry level position that will provide assistance to our customers from our branch located at Ave Álvaro Obregón Km 5.5, Nogales, SON 84094.RESPONSIBILITIES:The duties and responsibilities of this...

  • Customer Service Representative Ii

    hace 2 semanas

    Nogales, México Master Lock A tiempo completo

    **Descripción de la empresa** Sobre nosotros** **Master Lock** fabrica una amplia gama de soluciones innovadoras de seguridad y protección para su hogar, oficina y entornos industriales. Desde 1921, **Master Lock** se ha comprometido a proporcionar productos de alta calidad que brinden seguridad y tranquilidad a nuestros clientes. Master Lock y nuestra...

  • Jr Quality Engineer

    hace 1 semana

    Nogales, México Master Lock A tiempo completo

    **Company Description** Company Description **About Us** Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand...

  • Quality Assurance Technician

    hace 3 semanas

    Nogales, México Master Lock A tiempo completo

    **Company Description** Company Description **About Us** Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand...

  • IT Supervisor

    hace 1 semana

    Nogales, México Master Lock A tiempo completo

    **Company Description** **About Us** Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand SentrySafe are part...

  • Supplier Quality Engineer

    hace 2 semanas

    Nogales, México Master Lock A tiempo completo

    **Company Description** Company Description **About Us** Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand...

  • Sales Specialist

    hace 2 semanas

    Nogales, México ABB A tiempo completo

    **Sales Specialist - Low and Medium Voltage - Sonora**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Production Supervisor-5

    hace 3 semanas

    Nogales, México Prysmian Group A tiempo completo

    We are looking for a _Production Supervisor_ to join our team. Based in the City of Nogales, Sonora, Mexico, reporting to the Production Manager, you will be responsible for Management of production team/staff to produce quality parts on time. Main Responsibilities - Reporting to the Production Manager, you have the responsibility of managing production...

  • IT Supervisor

    hace 1 semana

    Nogales, Sonora, México Master Lock A tiempo completo

    Company DescriptionAbout UsMaster Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand SentrySafe are part of Fortune...

  • Técnico de Laboratorio

    hace 2 semanas

    Nogales, México Prysmian Group A tiempo completo

    We are looking for a Laboratory Quality Technician to join our team. Based in the City of Nogales, Sonora, Mexico, reporting to the supervisor, you will be responsible for performing product dimensional designs, annual designs, and production validation testing; must calibrate the equipment and perform statistical analysis, as well as verification of the...

  • Supplier Quality Engineer

    hace 2 meses

    Nogales, México Master Lock A tiempo completo

    Company Description Company Description About Us Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand...

  • Supplier Quality Engineer

    hace 1 semana

    Nogales, Sonora, México Urban Effects Cabinetry A tiempo completo

    Company Description Company Description About Us Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand...

  • Supplier Quality Engineer

    hace 1 semana

    Nogales, Sonora, México Master Lock A tiempo completo

    Company DescriptionCompany DescriptionAbout UsMaster Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand SentrySafe are...

  • Supplier Quality Engineer

    hace 3 semanas

    Nogales, México Master Lock A tiempo completo

    Company Description Company Description About Us Master Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand...