Senior Operations Analyst, Rmo, Customer Delivery

hace 2 semanas


Ciudad de México Adenza A tiempo completo

Division Overview
Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
We are looking for an Operation Analyst to support Customer Support teams. You would not only work with all departments gravitating around the Case Management System (Product Support, Customer Success Managers, Product Management, Sales, Presales, Customer Delivery), but also with all departments supporting these groups in their mission (Salesforce Application Administrator, Release Engineering, Systems, and various other Ops teams. This position affords a unique opportunity to interact with all departments involved in the Software Vendor business, with a deep focus on Customer Satisfaction via improved Product Support Processes.

**Responsibilities**:
Maintain, monitor, and support all processes related to CRM (Salesforce), Professional Service Automation PSA (OpenAir) or other Collaborative tools (BOX, Jira, Stack-Over-Flow, Confluence)
Coordinate and collaborate with Adenza Customer Delivery Operations, PMO, Customer Delivery Directors, or SFDC Admin teams to work on the implementation of new initiatives.
Support Operation teams to accomplish Customer Delivery goals and objectives.
Provide System Admin Support to PSA, and Update requests for CRM-SFDC
Upkeep and maintain CD Ops Processes and System information including:
SFDC-SOW Central
Customer Delivery Bookings
OpenAir Billing Rules
OpenAir Users
End of Period Financial Close
Update and maintain dashboards for Customer Delivery
Produce a variety of regular/on-demand KPIs for Customers and Reporting for CCO, ExCo, or other Divisions in Adenza
Work on special projects as assigned
Skills And Requirements
Excellent oral and written communication skills are essential, must be customer focused on heart and able to work in a collaborative team environment

**Prior experience with two or more of the following tools**:
Salesforce
OpenAir
JIRA
Confluence
BOX
Experience working in online and remote environments
Proficient in MS Suite (Excel, Word, and PowerPoint)
Experience in Admin support roles, handling systems, data, and tools
Ability to work independently, be a fast learner, be self-motivated and be at ease in a multicultural environment
Multiprocessing capability, comfortable working across multiple systems, processes, organization levels, and changing priorities
Salesforce Admin or any other equivalent certification is an added advantage
Experience working in a Global Software company, preferably Capital markets oriented
More About Us

**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options. Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.

**Why Apply**:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
LI-FR1
About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Department
Customer Deliv



  • Ciudad de México Santander A tiempo completo

    SAN-Operations Delivery AnalystCountry: Spain Santander Asset Management está buscando un/a Delivery Operations Analyst para nuestras oficinas en Boadilla. POR QUÉ DEBERÍAS CONSIDERAR ESTA OPORTUNIDAD En Santander () somos actores principales en la transformación del sector financiero. ¿Quieres unirte a nuestro equipo? Santander Asset Management ...


  • Ciudad de México Galileo Financial Technologies - Mexico A tiempo completo

    **Employee Applicant Privacy Notice** **Who we are**: **The role** This is an exciting opportunity to join a growing** Collections Center of Excellence (CCoE) **team that has developed strong partnerships and working relationships with other key functional areas. The **Senior Business Operations Analyst** will be an integral member of the CCoE team, and...


  • Ciudad de México TTEC A tiempo completo

    Senior Operations Manager, Service Delivery At TTEC, we're all about the Human Experience. Elevated. As a Senior Manager, Service Delivery in Mexico, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do you have a passion...


  • Ciudad de México Cisco Systems A tiempo completo

    **Position Overview**:The COD ANALYST works directly with Customers, Partners and Cisco internal Renewal Managers as our stakeholders in a Presales motion to help manage and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer...


  • Ciudad de México, Ciudad de México Red Hat S de R.L. de C.V. A tiempo completo

    About the PositionWe are searching for a skilled Senior Sales Operations Analyst to join the Red Hat Operations team based in Mexico City, Mexico. In this role, you will be responsible for leading and supporting the Nola Region, which includes countries like Mexico, Colombia, Andino, and Ceaca, all within Red Hat's Go-To Market Operations organization....

  • Senior Analyst

    hace 1 mes


    Ciudad de México Nasdaq, Inc. A tiempo completo

    Senior Analyst - Cloud Operations, FinTech page is loaded Senior Analyst - Cloud Operations, FinTech Apply locations Mexico-Moncayo time type Full time posted on Posted 2 Days Ago job requisition id R0018103 Manages the Information Technology (IT) infrastructure within an organization, including the servers and storage, terminals as well as server...


  • Ciudad de México, Ciudad de México Galileo Financial Technologies - Mexico A tiempo completo

    Employee Applicant Privacy NoticeWho we are:The roleThis is an exciting opportunity to join a growing Collections Center of Excellence (CCoE) team that has developed strong partnerships and working relationships with other key functional areas. The Senior Business Operations Analyst will be an integral member of the CCoE team, and will provide thought...

  • Delivery Senior Analyst

    hace 1 semana


    México NTT DATA A tiempo completo

    **Req ID**:229205 We are currently seeking a Delivery Senior Analyst to join our team in Torreon, Coahuila (MX-COA), Mexico (MX). Project Manager to support several IT projects and executing other IT activities for ARCA CONTINENTAL. **About NTT DATA Services** **NTT DATA Services is an equal opportunity employer and considers all applicants without...


  • Ciudad de México, Ciudad de México TTEC A tiempo completo

    Senior Operations Manager, Service DeliveryAt TTEC, we're all about the Human Experience. Elevated. As a Senior Manager, Service Delivery in Mexico, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you have a passion for...


  • Ciudad de México, Ciudad de México Cisco Systems A tiempo completo

    Position Overview:The COD ANALYST works directly with Customers, Partners and Cisco internal Renewal Managers as our stakeholders in a Presales motion to help manage and optimize assets from purchase to renewal, safeguarding and ensuring data accuracy of our customers at all times. This position holds the operational responsibility for the Customer Installed...


  • Ciudad de México, Ciudad de México Acxiom A tiempo completo

    At Acxiom, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. As a Senior Delivery Analyst, you will receive exposure to all functions and learn the end-to-end mechanics of Acxiom's business. Daily, you will build & execute the...


  • Ciudad de México, Ciudad de México MongoDB A tiempo completo

    About the jobOur Strategy and Planning team, an integral part of our Sales Operations division, is dedicated to accelerating the growth of our Sales organization. We serve as strategic partners to our Senior Sales Leaders, collaborating on various initiatives aimed at optimizing sales processes, driving revenue growth, and uncovering valuable business...

  • Senior Reporting Analyst

    hace 3 semanas


    Ciudad de México TTEC A tiempo completo

    Senior Reporting Analyst We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Republica Mexico. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together,...


  • Ciudad de México, Ciudad de México Stori Card - MX A tiempo completo

    You willDrive customer and business recommendations through A/B testing, statistical modeling, and data visualization.Evaluate business performance by setting & monitoring KPIs across the customer service and delivery processes.Be involved in the product development for new features to improve customer service.Work cross-functionally with other job families...


  • Ciudad de México, Ciudad de México Red Hat A tiempo completo

    Job SummaryThe Red Hat Operations team is looking for an Senior Sales Operations Analyst, to join us in Mexico City, Mexico, leading and supporting the Nola Region (Mexico, Colombia, Andino and Ceaca), sitting within Red Hat's Go-To Market Operations organization.In this role, you will working closely with the Nola Regional Manager.As a Senior Sales...


  • Ciudad de México, Ciudad de México Red Hat A tiempo completo

    Job SummaryThe Red Hat Operations team is looking for an Senior Sales Operations Analyst, to join us in Mexico City, Mexico, leading and supporting the Nola Region (Mexico, Colombia, Andino and Ceaca), sitting within Red Hat's Go-To Market Operations organization.In this role, you will working closely with the Nola Regional Manager.As a Senior Sales...


  • Ciudad de México, Ciudad de México Red Hat A tiempo completo

    Job SummaryThe Red Hat Operations team is looking for an Senior Sales Operations Analyst, to join us in Mexico City, Mexico, leading and supporting the Nola Region (Mexico, Colombia, Andino and Ceaca), sitting within Red Hat's Go-To Market Operations organization.In this role, you will working closely with the Nola Regional Manager.As a Senior Sales...

  • Senior Analyst

    hace 4 días


    Ciudad de México iCodde A tiempo completo

    Icodde along with TMT, is looking for the right People to work for a world's leading professional services firm in risk, strategy and people. We are looking for a **Senior Analyst - Data Center Operations** **The job is Hybrid and the offices are located in CDMX. (Working 4 days per week)** **Responsabilities**: - Provide continuous and consistent...


  • Ciudad de México Stori Card - MX A tiempo completo

    You will Drive customer and business recommendations through A/B testing, statistical modeling, and data visualization. Evaluate business performance by setting & monitoring KPIs across the customer service and delivery processes. Be involved in the product development for new features to improve customer service. Work cross-functionally with other job...


  • Ciudad de México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...