Remote Receptionist

**_Currently not hiring in the U.S at this time_**

**_PLEASE ONLY APPLY TO THIS JOB LISTING IF YOU RESIDE IN MEXICO_**

Concierge Elite is a leading provider of remote receptionist services for Veterinary and Optometry practices. We are currently seeking an organized and customer-oriented individual to join our team as a Receptionist.

As an Elite Receptionist, you will be responsible for providing excellent customer service by answering incoming calls and directing them to the appropriate department or staff member. You will also be responsible for scheduling appointments, verifying insurance information, and maintaining patient records.

The top 3% of team members that we searched to find are very knowledgeable in the following:

- _Front desk skills_
- _ English grammar(written, spoken and comprehension)_
- _ Attention to detail_
- _ Medical knowledge and procedures_
- _ Low to no accents_
- _ Phone skills valued around personability(not call center customer service)_
- _ Empathetic skill sets_
- _ Trustworthy people with the drive to be a self-starter_
- _ Last the passion for education as we are always learning at Concierge Elite_

**Key Responsibilities**:

- Answer incoming calls in a professional and courteous manner
- Direct calls to the appropriate department or staff member
- Schedule appointments according to availability and patient needs
- Verify insurance information and coverage
- Maintain accurate patient records per company policies
- Provide exceptional customer service to patients at all times

**Qualifications**:

- Spanish speaking is required.
- Must have stable internet and backup internet
- Must not have regular or constant power problems. A backup is a plus.
- Must have a USB-powered noise-canceling headset and a reliable working computer
- Must have a minimum of 2 screens to work on.
- Self-starter, fast learner, reliable, flexible, and willing to adapt.
- May need to use a VPN
- Working Webcam.
- Adhere to an Eastern Standard Time Zone(including DLS changes)
- High school diploma or equivalent
- Previous experience working as a receptionist in a practice preferred

**Hours and pay**:

- Contracted work with no end date. Yearly we may resend new contracts for up-to-date compliance.
- Primarily full-time contractor positions are available between the hours of 7 am-11 pm Eastern Standard Time Monday-Sunday.

**How can I work for Concierge Elite?**

We have very extensive testing that will begin once you apply. We hire the top 3% of individuals because we strive to find someone we can trust and count on to take care of our client's needs

Once we evaluate the results we will reach back out with the next steps. Good Luck and thank you for your interest in Concierge Elite