Senior Associate, International Benefits

hace 2 semanas

Ciudad de México Justworks A tiempo completo

**Who We Are**:
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you'll fit right in.

**Who You Are**:
As a Senior Associate on our International Benefits Platform team, you will play a vital role in creating processes and systems in which to manage benefits in several different countries. Your contributions will help us to develop new processes and create greater efficiencies that allow us to scale and grow internationally. Your ability to think critically, proactively problem solve, and communicate with the team will be invaluable for this role.

This role is an incredible opportunity for someone looking to join a fast-paced team and get experience and exposure to all parts of building and running a product and business. As part of the International Benefits team, you will have the opportunity to work closely with Product, Engineering, and GTM to build a product that meets our international customers needs.

**Your Success Profile**:
**What You Will Work On**:

- Perform day-to-day operations for international benefits offering
- Work with international brokers to resolve escalated issues - enrollment errors, updates, etc.; partner with Product & Engineering teams to resolve recurring issues
- Collect plan and pricing data from brokers, and work within the existing systems to enroll groups and individuals helping to identify areas of improvement
- Build standard operating procedures with an eye towards improvement and creative problem solving
- Execute regular filing and/or any additional regulatory duties
- Maintain vendor and internal partner SLAs
- Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
- Work closely and collaboratively with Product and GTM to develop strategies to drive operational efficiencies
- Perform other related duties as assigned

**How You Will Do Your Work**:
As a Senior Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

- **Critical thinking-**understanding the systems that we work within and using that understanding to identify where things can be improved and alleviated by product.
- **Creativity-**use creative problem solving to handle complex cases.
- **Detail-oriented-**exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- **Collaboration
- t**he ability to and willingness to work with different roles with a one team mentality.
- **Clear communication-**the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- **Analytical** - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- **Good judgment** - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

- **Camaraderie**:

- Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
- **Openness**:

- Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others. You are open with your ideas, willing to share and brainstorm with the team using your creativity
- **Grit**:

- You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
- **Integrity** - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive

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