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Como Clerk Support Representative ofrecerás experiências excepcionales a los clientes y dependientes de PayJoy en Mexico. Los principales objetivos de este puesto son ser el experto en la materia de PayJoy, mejorar la satisfacción general de nuestros clientes y vendedores, solucionar problemas frecuentes y atender sus consultas.
En este puesto, atenderás y mejorarás las métricas de asistencia al vendedor, además, forjarás sólidas alianzas con los supervisores de CX, el Director de Operaciones en Filipinas y otros miembros del equipo de atención al cliente y al empleado de otros países en los que opera PayJoy, asegurándose de que actúan de acuerdo con las expectativas locales. Esta función seguirá la estandarización de las métricas e iniciativas globales de atención al cliente.
**Responsabilidades**:
- Soporte a la venta eficiente a las tiendas aliadas: Resolver problemas técnicos relacionados con la app de seguridad y al uso de la plataforma de evaluación de crédito a través de chat
- Resolución rápida de consultas postventa: Atender y solucionar consultas y problemas post venta relacionados con el financiamiento y el uso de la app en tiempo real proporcionando respuestas claras y soluciones rápidas
- Documentar y reportar incidencias: Se registran los problemas y soluciones proporcionadas a las tiendas, manteniendo registros detallados y actualizados. Esto se hace para tener un historial claro que facilite el seguimiento y la mejora continua del servicio.
- Mejora Continua de Procesos: Identificar y proponer mejoras en los procesos internos y de soporte a la venta y postventa. Implementar cambios para aumentar la eficiencia y calidad de atención
- Comunicación Efectiva con Tiendas: Mantener una comunicación clara y constante con las tiendas. Esto asegura que estén informadas sobre actualizaciones y cambios en los procedimientos
- Satisfacción de tiendas: Realizar encuestas y recoger feedback de las tiendas sobre el servicio recibido
**Requerimientos**:
- Título universitario en áreas relacionadas como Administración de Empresas, Comunicaciones o afines
- Nível de Inglés medio
- Experiência con software de gestión de relaciones con clientes (CRM)
- Experiência previa en la industria de servicios financieros o tecnología
- Habilidades avanzadas de resolución de problemas y capacidad para manejar múltiples tareas simultáneamente
**Beneficios**:
- Sueldo base + bono
- Vales de despensa
- 20 dias de vacaciones
- 50% prima vacacional
- 30 dias de aguinaldo
- Seguro de gastos médicos mayores (incluyendo a cónyuge e hijos)
- Apoyo para gimnasio
- Apoyo para desarrollo
