Customer Service Engineer

hace 1 semana

México ALTEN MÉXICO A tiempo completo

Ensure quality management of the project, proactively mitigate risks (design, process, quality costs, timing), and ensure customer quality deliverables and objectives.

Monitor and ensure compliance with the Clean Process standards: Product Group, Product Line, or Regional Operation entities, and from off tools for Site organization.

Act as the primary customer interface for quality-related matters during the development of assigned projects within the Product Group / Site.
- **Manage the quality in project**: Responsible for managing quality within the project.
- **Set and Monitor the Quality Roadmap**: Establish and monitor the Quality Roadmap to achieve project quality and cost targets.
- **Define the quality cost**: Define the project's quality cost and track customer milestones.
- **Detect risks and Prevent problems**: Identify risks and proactively prevent issues.
- **React to identified risks**: Respond to identified risks, escalate roadblocks to PG/PL management, ensure CPM adherence.
- **Respect build In Quality Standards**: Adhere to build-in quality standards: SPPC tracking, SPPC identification procedure, SPPC transfer to Supplier via VRFs.
- **Account for novelty in product and process**: Ensure new product and process innovations are considered in DFMEA, PFMEA, DV & PV.
- **Verify LLCs in D/PFMEA**: Validate LLC (Lowest Level of Concern) usage in D/PFMEA to reduce RPN (Risk Priority Number) and ensure compliance.
- **Ensure 4M matrix compliance**: After design freeze, ensure compliance with the 4M matrix regarding product or process changes, and obtain customer awareness and approval.
- **Update quality documents**: Update quality documents following product/process-related changes.
- **Participate in Design reviews**: Participate in design reviews, including supplier and toolmaker reviews.
- **Revise control plan**: Review control plans after issues or test results, support supplier management activities.
- **Support Supplier activities**: Support activities for internal and external supplier parts at Valeo sites, aiding Purchasing and SQA teams as per Quality Rasic.
- **Collect supplier issues and proposals**: Gather supplier issues and alternative proposals to integrate best practices, ensure timely IS validation by the Customer.
- **Define Prototype and control plans**: Define prototype, pre-serial, and serial control plans as the owner of these milestones.
- **Ensure consistency**: Ensure consistency among SPPC, FMEA, and the control plan.
- **Participate in FDPR**: Participate in pre-FDPR and FDPR activities.
- **Manage issues in QRQC**: Ensure all issues are consolidated in a single list and manage them through QRQC.
- **Enforce rules in QRQC**: Throughout the project QRQC, ensure rule compliance and enforce "Stop at first disagree" and "Stop at first no" protocols.
- **Initiate QRQCs**: Initiate QRQCs in cases of DV or PV test failures.

**Requirements**:

- **Quality Management**: maintaining and improving product/service quality, conducting audits, implementing corrective actions, and ensuring compliance with industry standards (ISO, IATF, etc.).
- **Warranty Administration**: Proficient in managing warranty claims, analyzing product failures, coordinating repairs/replacements, and enhancing customer satisfaction through effective warranty processes.
- **APU Management**: Skilled in overseeing aftermarket parts units, ensuring compatibility, reliability, and customer support, with a focus on optimizing inventory and minimizing downtime.
- **Risk Assessment & Prevention**: Proven ability to identify risks, implement preventive measures, and mitigate potential issues to enhance operational efficiency and product reliability.
- **Cross-functional Collaboration**: Effective communicator with experience collaborating across departments (Engineering, Manufacturing, Purchasing) to streamline processes, resolve challenges, and drive continuous improvement initiatives.
- **Documentation & Reporting**: Proficient in preparing detailed reports, documenting quality metrics, and presenting findings to stakeholders to support informed decision-making and compliance audits.
- **Regulatory Compliance**: Knowledgeable in regulatory requirements (e.g., FDA, EPA) and experienced in ensuring adherence to quality and safety standards through rigorous inspection and compliance initiatives.

MINIMUM 2 years of experience

Fluency in the English language

**Benefits**

Sueldo base
- Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
- 15 días de aguinaldo
- 25% de prima vacacional
- 12 días de vacaciones (A partir del primer año)
- Seguro social
- PTU/Reparto de utilidades
- Vales de despensa quincenales

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