General Manager

hace 2 meses

San Lucas, México Aman A tiempo completo

**Location**:
This position is located at our (corporate office / property XXXXX) in (Place), (Country).

Overview:
The General Manager of Amanvari oversees the pre-opening and ongoing operation of our ultra-luxury boutique hotel, including the management of a large Food & Beverage operation and exclusive residences. Reporting to the Managing Director Americas, the GM is responsible for developing and executing an operational strategy aligned with Aman’s business goals, implementing sustainable work processes, and leading the team to operational excellence. The GM ensures guest satisfaction, financial performance, and service delivery by maintaining close engagement with both guests and staff. In line with our value of Celebrating Communities, it is paramount that the General Manager is an active part of the local community, especially during the crucial opening phase of the hotel.

**Responsibilities**:

- Operational Leadership: Develop and execute an operational strategy aligned with the hotel's vision and Aman’s business strategy, implementing sustainable processes that support long-term success.
- Opening Leadership: Lead all aspects of the hotel’s opening, ensuring a seamless launch and immediate operational excellence from day one.
- Owner Relations: Manage relationships with ownership, aligning business objectives with property performance while fostering transparency and trust.
- Residences Oversight: Work closely with corporate teams to oversee the management and future development of luxury residences, ensuring exceptional service and attention to detail for residents.
- Food & Beverage Excellence: Lead a dynamic, high-end Food & Beverage operation, ensuring impeccable service standards and maximizing revenue potential.
- Guest Engagement: Be a highly visible leader, engaging regularly with guests to gather feedback and ensure exceptional service delivery that exceeds expectations.
- Sales & Marketing: Drive a sales strategy with clear targets, encouraging innovation in marketing to increase market share and elevate the property’s profile in the luxury segment.
- Team Development: Champion the growth of our Amansantis by creating personalized development plans for team members and fostering a culture of learning, engagement, and career progression.
- Community Involvement: Actively engage with the local community, representing the hotel as a leader in social responsibility and cultural celebration.

Qualifications:
A bachelor’s degree in hospitality or a relevant field, fluency in English and Spanish (additional languages a plus), and demonstrated success in luxury resort management are required. Experience in managing large-scale Food & Beverage operations and luxury residences is advantageous.

We further require the General Manager to:

- Be a charismatic ambassador for the property, setting the highest standards of personal presentation and guest-focused service.
- Demonstrate strategic thinking, identifying growth opportunities, fostering innovation, and ensuring operational excellence.
- Exhibit expertise in owner relations, pre-opening operations, and the management of luxury residences.
- Be highly visible within the business, engaging with guests, and building strong relationships with stakeholders.
- Lead by example, inspiring colleagues, and fostering a culture of excellence, with a strong focus on team development and colleague engagement.

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