District Manager Aftersales

**Job Description**:

- Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.
- Supports integration of Warranty administration functions.
- Provides Warranty support for all of the zone team members.
- Develops and implements necessary dealer training.
- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.

**Additional Job Description**:
Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

The **District Manager Aftersales **is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

As a **District Manager Aftersales **, your responsibilities will be:

- Sales targets and market share

Assisting the dealer in implementing initiatives to increase customer pay business

Focus on processes and performance at Service lane

Search for promotions and market opportunities to bring customers to service lane

Incorporate aftermarket initiatives within the overall business plan distributor

Implement and follow up the 25 point inspection as means to increase parts sales per vehicle

Support dealers with RIM in order to optimize and meet required targets for compliance

Promote and include dealers in yearly marketing plan as guide for increasing customer retention
- Improve customer retention

Ensuring that information is shared by dealers by means of data sharing

Identifying opportunities aimed at the implementation of a CRM process

Incorporate the concept of customer retention in the overall business plan distributor

Developing staff skills aftermarket distributor

Guide the integration of Aftersales as one whole team (parts and service)

Promoting participation and effective use by the dealer in GMM retention initiatives:
Chevrolet Express Service

BDC (Business development Center)

Standard maintenance Costs

Marketing programs and service promotions
- Supporting the initiative of Outstanding Customer Experience (OCE)

Improving CSI

Supporting the implementation of the standard GMM operation and facilities

Ensure staff aftermarket distributors are trained / certified

Representing GMM and its brands as ambassador

To ensure a proper process of executing service recalls
- Maximize the profitability of Distributor

Assisting the dealer in identifying areas to improve profitability through business process.

Ensuring that the dealer takes advantage of rebates and incentives available
- Development of plans to improve the performance of the distributor in the scorecard

**Requirements**:
**Education**:

- Industrial Engineering, Bachellor in Bussiness or similar

**Languages**:

- English language proficiency. This role requires communications conducted in English

**Skills**
- Innovation Management
- Problem Solving
- Dealing with Ambiguity
- Managerial Courage
- High level of oral and written communication skills
- Interpersonal skills to work effectively with others
- High level analytical ability where problems are unusual and complex

**Experience**
- Recommended previous jobs in automotive industry as Business Manager or District sales manager
- Project management

**Value proposal**
- Competitive salary
- Superior benefits to the law
- Career development platform
- Ongoing training
- Benefits in vehicles.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that wi