Principal Ivr Developer
hace 3 semanas
Principal IVR Developer-23000096
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
Seeking an enthusiastic individual who serves as a Genesys IVR and Routing Developer for Next Generation Contact Center (NGCC) project. This individual will partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance and other cross-functional program team members.
**Experience**
- Must have worked with Genesys Engage/Pure cloud
- Experience in developing Routing and IVR workflows using Composer and Designer tool
- Hands on experience with Genesys Contact Center implementations like
- IVR, Callbacks.
- Call Routing
- Genesys Agent Desktop (IWS/WDE/WWE)
- Experience in working with Dialog modules for Voice recognition and authentication.
- Genesys Call recording knowledge is a plus
- Knowledge on the setup and working of synchronous and asynchronous multimedia interactions and its entire lifecycle
- In depth knowledge and working experience in, Click to Call and Callback functionalities
- Understanding of working with voice and chat bots with the core voice and multimedia functionalities
- Development of IVR and routing code from pre-defined requirements
- Must have knowledge on Call transfer/conference/consult works in Genesys framework.
- Develop, maintain and support complex Contact Center requirements including WWE enhancements
- Strong experience in Genesys solutions and its products and technologies
- **Write functional and technical specs**:
- **Participate/recommend/advise/brainstorm on architectural decisions**:
- **Unit Test, Review code/design**:
- **Work with other developers to maintain consistency and continuously improve development processes and standards**:
- Experience with Waterfall and/or Agile methodologies
- Familiarity with implementation, DevOps and release management
- SDLC lifecycle for code deployments and experience working with git repositories.
- Expertise in troubleshooting issues (analyzing logs and determining root cause)
- Lookups with backend CRM using web services, database Lookup, call recording and reporting
- Clear ability to communicate with non-technical business clients in being able to clarify functional requirements
**Requirements**:
- Minimum of 8 years of IVR, CTI and Routing Development Experience in Contact Center Solutions (Voice and Multimedia).
- Must have Call Center experience and understand overall Call Center concepts
- Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, ORS, GMS, and Agent Desktop (WWE/WDE)
- Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
- Expertise in Trouble shooting the issues by analyzing the Logs.
- Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).
**Qualifications**
- Strong experience in TDM/VoIP routing protocols call processing
- Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
- Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
- Experience with Nuance speech engines (ASR/TTS) and tools will be plus
- Experience with Chatbots, Voicebot will be plus
- Able to be an active participant in design and communicate design approach
- Should possess current Genesys certifications.
- Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.5/9
**Detailed Description and Job Requirements**
Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Product Development
**Travel**: No
**Location**: MX-MX,Mexico-Guadalajara/Zapopan
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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