Support Engineer, Amazon Music Mexico
hace 2 meses
B.E. or B.S in Computer Science or a related field.
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Sound Knowledge in Java programming
- Experience scripting in modern program languages
- Fluency in English.
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.
The Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages. The team will develop core components that simplify the process of migrating services into new regions, enabling the use of distant availability zones while balancing latency and cost. This includes experimenting with latency-sensitive and latency-insensitive workloads, finding optimal placements for business logic and data, and reducing the complexity of managing cross-region systems.
Additionally, the team supports the creation of multi-region marketplaces, allowing services to scale smoothly as demand grows in key markets like the US and when new localization laws are introduced in smaller markets. The focus will be on abstracting complex networking and infrastructure management tasks, improving telemetry and observability, and centralizing decisions around capacity placement and data migrations. Collaboration with various teams is essential to ensure that solutions align with existing architectural needs while driving towards a more flexible and resilient future for SDO services. Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer experience.
Come innovate with the Amazon Music team
Key job responsibilities
- Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.
- Provide Infrastructure support of incoming system issues, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of two or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
About the team
The Region Flexibility team is at the forefront of Amazon’s next phase of growth, building solutions that will define how Music operates in new regions for the next decade. Your work will have a direct impact on the scalability and resilience of Amazon’s services, ensuring that we can continue to delight customers globally. If you're passionate about solving complex problems in distributed systems and want to be a part of a team shaping the future of cloud infrastructure, we’d love to hear from you.
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
-
Manager Support Engineer, Amazon Music Mexico
hace 2 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completoBS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors...
-
Business Specialist, Amazon Music
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor Degree in Business Administration, Finance, Accounting or related fields - Previous experience in finance and/or project management - Excellent English skills Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, from...
-
Programmer Analyst, Amazon Music, Amazon Music
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoKnown to be detail oriented Have a great verbal and written communication skills Able to juggle multiple tasks at once, and able to work independently. Dive deep into different tech stacks like big data pipelines and distributed systems built on AWS services (Lambda/Redshift/Kinesis/SQS/SNS). Proficient in at least one programming language (Java or...
-
Financial Analyst, Amazon Music
hace 3 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoBachelor's degree in finance, accounting or related field - Speak, write, and read fluently in English - Previous experience in finance and/or project management - Very good communication skills with a strong customer service focus We are looking for a Financial Analyst (M/F/d) to provide support to our internal business teams. You will be a central point...
-
Amazon Music Business Operations Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAre you a detail-oriented and organized individual with a passion for finance and project management?We are looking for a candidate to provide support to our internal business teams, acting as a central point of contact for finance queries related to purchasing, procurement, and spend management.About Amazon MusicAmazon Music is an immersive audio...
-
Data Engineer, Amazon Music
hace 1 mes
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo1+ years of data engineering experience - Experience with data modeling, warehousing and building ETL pipelines - Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala) - Experience with one or more scripting language (e.g., Python, KornShell) - Experience with at least one modern language such as Java, Python, C++,...
-
Quality Assurance Engineer, Amazon Music
hace 7 meses
México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of quality assurance engineering experience - Experience in automation testing - Experience in manual testing - Experience in UI and API automation testing (Selenium/SOAPUI) Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts,...
-
Cloud Support Engineer Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V.As a Cloud Support Engineer, you will be responsible for solving complex technical issues and providing exceptional customer support to our clients.
-
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared) - Experience...
-
Software Development Engineer, Amazon Music
hace 1 mes
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo1+ years of non-internship professional software development experience - Experience programming with at least one software programming language About Amazon Music Key job responsibilities Collaborate with experienced cross-disciplinary Amazonians to develop, design, and bring to market innovative devices and services Design and build innovative...
-
BI Engineer, Amazon Music, Disco M&g, Disco M&g
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as R, SAS and Matlab - Experience using SQL to pull data from a...
-
Programmer Analyst, Amazon Music
hace 1 mes
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of non-internship professional software development experience - Programming experience with at least one modern language such as Java, C++, or Python, including object-oriented design - 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems - Bachelor's...
-
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - B.E. or B.S in Computer Science or a related field - Sound Knowledge in Java programming The Region Flexibility team is focused on transforming...
-
Technical Program Manager Ii
hace 2 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo3+ years of technical product or program management experience - 2+ years of software development experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing programs across cross functional teams, building processes and coordinating release...
-
Senior Quality Assurance Engineer
hace 1 mes
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoOverviewServicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a highly skilled Senior Quality Assurance Engineer to join our team in Mexico City, DIF, MEX.About the RoleWe are looking for an experienced quality assurance engineer who can innovate, design and execute high-quality test strategies and test plans to raise the quality bar of our...
-
Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout Amazon MusicAmazon Music is an innovative audio entertainment service that fosters connections between fans, artists, and creators. With personalized music playlists, exclusive podcasts, concert livestreams, and artist merchandise, we're pushing the boundaries of music and culture.Job SummaryWe're seeking a Senior Automation Quality Assurance Engineer...
-
Cloud Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoAbout the RoleAs a Cloud Support Engineer at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will be part of a customer-facing global organization that provides technical support to our customers and internal teams.
-
Software Development Engineer
hace 2 meses
Ciudad de México, Ciudad de México Amazon A tiempo completoSoftware Development EngineerAmazon is seeking a skilled Software Development Engineer to join our International Expansion team in Mexico. As a key member of our team, you will play a crucial role in designing, developing, and deploying scalable and efficient software systems that enable Amazon's growth in Latin America.About the RoleWe're looking for a...
-
Cloud Support Engineer Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAzure-like cloud environment may be a reference in our AWS ecosystem, but it is Amazon Web Services that you will work with. Here at Amazon Web Services Mexico S. de R.L. de C.V., we are looking for skilled professionals to join our team of Cloud Support Engineers as part of our ambitious growth plans in the region.As a Cloud Support Engineer at Amazon Web...
-
Software Development Engineer, Amazon Photos Desktop
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Amazon Photos helps consumers preserve and re-live their memories. The service...