Contract and Customer Engagement Analyst
hace 3 días
At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them.
The Engagement Analyst is a member of the C2P team within the GBS - Global Assurance & Reporting Services business unit, and is responsible for leading and ensuring accurate and compliant processing of contracting requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. The role will also be responsible for providing payment support related to management of associated payments when required.
**Major Responsibilities**:
- Provide guidance to ensure appropriate approvals are obtained and retained
- Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded or restricted for any reason to do business with AZ
- Ensure timely receipt of executed letter of agreement(LOA)/contracts according to service level agreements prior to the program start date
- Coordinate provider requests for changes to LOAs/contracts
- Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements
- Accountable for ensuring accurate and timely requests of required payment information by facilitating the timely receipt of required documents and partnering with the payment team
- Monitor and support the day-to-day processing functions including issue handling, communications and resolution with a sense of urgency
- Collaborate with internal stakeholders to mitigate compliance risks associated with assigned activities and maintain all documentation in files within the relevant system
- Assist in determination on completeness and accuracy of records and maintenance of up-to-date documentation to support risk mitigation efforts
- Work with EEs/patients as required, to ensure timely and accurate invoicing standards
- Collect, review and appropriately store documentation, including but not limited to needs assessment, executed agreements, CVs, W9s/banking information, external expert payment forms (as applicable)
- Consult any escalated compliance, legal or regulatory matter
- Maintain high level of external customer satisfaction
- Must be able to perform accurately while meeting applicable productivity measures
- Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
- Focused, frequent and partner/customer service/business oriented communications with internal and external stakeholders
**Minimum Requirements**
- Bachelor’s degree
- One to two years work experience in a fast paced business environment
- Good technical/systems experience and skills (e.g., iBuy, Coupa, SAP, Excel, SharePoint, etc.)
- Ability to quickly learn and work within AZ administrative tools and multiple processes
- Ability to manage multiple priorities and adjust workload as business needs require
- Demonstrated ability to lead simple projects
- Demonstrated ability to lead budget owners through the contracting process and follow standard operating procedures and working instructions
- Experience with SAP
- Demonstrated strong attention to detail and strong organizational skills
- Capable of working independently
- Excellent written and verbal communications skills (English is the corporate language)
- Experience working with cross-functional teams and demonstrated ability to partner effectively with others
- High ethical standards, trustworthy, operating with absolute discretion
**Preferred Background**
- Demonstrated experience in a similar role
- Prior experience in contracting within the biopharmaceutical industry (Sales, Marketing, Research & Development, Compliance, Legal, Procurement) or a consulting firm working with pharmaceutical clients
- Familiarity with the technical and functional elements of requirements including but not limited to compliance, legislation (e.g., Physician Payment Sunshine Act, EFPIA), data sources/quality, and reporting
- Experience with compliance, finance, auditing, quality assurance/control, SOX and/or risk management
- Global / cross-cultural experience
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