Confirmation Specialist

Intangibles Talent _is the Nearshoring Agency that helps companies to reach the perfect talent. And we are more than that Intangibles Talent makes it easy to build a team in another country from 0% to 100%.

Under the supervision of the _Confirmation Manager _and/or his or her designee, the incumbent is responsible for directly supporting the marketing and sales teams through appointment confirmation. The role is critical to setting proper expectations with prospective clients by explaining the process and collecting pertinent information.

**Qualifications**:

- High School Diploma/GED required; Associates/Bachelors Degree highly preferred
- Two years of relevant confirmation/dispatching experience
- Proficient in Microsoft Word, Excel, G-Suite & all other systems

**Competencies**:

- Professionalism
- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Performance/Quantity
- Meets and or exceeds productivity standards; completes work in a timely manner; strives to increase productivity in an efficient manner. To continually seek opportunities for improvement and feedback
- Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when challenged.
- Confidentiality handle tasks and sensitive documents and information with the highest confidentiality.
- Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Attendance/Punctuality Is consistently at work and on time; ensures work responsibilities are covered when absent by notifying immediate supervisor of need for coverage; arrives at meetings and appointments on time.
- Teamwork: To make a habit of openly communicating, cooperating and collaborating. All staff members work together to achieve our vision.
- Customer Service: To treat every customer with respect and to provide individualized customer driven services in a dependable manner

**What will you do? Easy**
- Field all inbound calls for the company and handle accordingly
- Follow up with leads the days leading up to a scheduled appointment to ensure date/time still works for client
- Set expectations with the homeowner for the appointment
- Call clients with updates on arrival time if extended delays occur
- Clarify product interest / how they heard about us
- Schedule appointments with representatives and handle calendar accordingly
- Accurately document information in our databases Perform any other duties as required or assigned.

**_ Work Schedule:_**
- High season: 09:00am to 5:00pm CST
- Low season: 8:30am to 4:30pm CST
- Every other Saturday: 7:00am to 12:00pm CST

**_ Why should you be part of our talent team?_**
- _ Legal Benefits_
- _ We will give you the tools you need to make your work happen_
- _ We will always promote a work-balance culture._

**_ Intangibles Talent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._