Customer Support Associate Ii

hace 7 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II

**This position requires fluency in English**

**What You'll Be Doing**
- Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement processes. This position serves as a primary point of contact providing one-call resolution in a dynamic and fast-paced environment
- Respond to and process RMA requests, researching vendor policy and processing accordingly
- Review and research customer trend of outstanding invoices debits, disputes and charge backs to identify and resolve at root cause

**What You'll Need**
- This is an entry level job with no prior relevant training or work experience required
- Ability to communicate fluently in Spanish

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package

**Annual Hiring Range/Hourly Rate**:
$16,816.67 - $27,644.91 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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