SOC Analyst I
hace 2 semanas
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
- Distributed Cloud Support Engineer I
- What will you do?- Fix reported issues and advocate for the customer.Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.-
- Critical issue management and customer assurance when handling reported issues.-
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.-
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.-
- Training and enabling our service partners to ensure that they can sufficiently support customer issues.- How do you qualify?- 2 or more years of experience working in an operations environment.-
- Background in customer service/support and IT, network, or IT security incident management.-
- IT Security or IT Operations experience with corporate customers in production environments.-
- Experience driving efficiencies, handling growth, and delivering results.-
- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.- Advantageous to have:
- Understanding of Networking and Layer 7 Protocols.-
- Familiarity with Container technologies (Docker and Kubernetes).-
- Knowledge of Data Representation types (XML, JSON and YAML).-
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.-
- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.-
- Strong troubleshooting skills, independent and collaborative.-
- Approachable disposition and steadfast in delivering.-
- Ability to prioritize and multitask when leading sophisticated technical issues.-
- Phenomenal communicator with English-
- Understanding of routing and switching technologies.-
- Ability to read different scripting and automation (Python, Shell and Ansible).-
- Experience with Virtualization technologies.-
- Bachelor’s degree in Engineering or equivalent practical experience.Physical Demands and Work Environment- This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.-
- Some travel may be required (less than 10%).Equal Employment Opportunity
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