Analyst-business Systems Test Lead
hace 3 días
**You Lead the Way. We’ve Got Your Back.**
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
**JOB DESCRIPTION**
Testing and Remediation Assurance Management team (TRAM) is on the cutting edge of nearly all GSG user-facing projects from the newest mobile launch to changes in our existing portals. Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout GSG family. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our Customers.
- A leader amongst your peers.
- Not afraid to speak up.
- Has proven experience in speaking and working with multiple levels (with global view).
- Has desire to lead as well as to perform user testing activities.
- Proven success in continued learning
Our current opening is for a "Test Lead" and the responsibilities include:
- Tracking and monitoring defects that arise during UAT, and seeing them through to resolution.
- Preparing all testing-related documentation.
- Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.
Forging strong relationships with various internal business partners, technical partners and vendors.
**QUALIFICATIONS**
- 18 months Business Systems Analyst experience in testing.
- Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.
- Proven self-starter with strong problem solving and decision making skills.
- Ability to assess risks, impacts or implications to operations areas or the customer.
- Strong written and verbal communication skills (English is a must)
- Applied knowledge of Microsoft Office suite of products.
- Preferred familiarity with Amex project methodology (Agile, SDLC, Waterfall) and related testing methodologies.
- Testing experience is required.
- Resilient
- Proven success in fostering team work.
- Demonstrated ability to manage shifting priorities.
- Experience supporting large-scale projects.
- A passion for our Customers
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