Content & Omnichannel Process Excellence Manager
hace 7 meses
**About the AstraZeneca**
AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.
As a high-performing team, we are united and motivated by our shared purpose - to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference - to patients, society, and our company.
Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it.
At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.
**Global Business Services Commercial Operations Overview**
**Content & Omnichannel Global Process Manager***
AstraZeneca seeks a Content & Omnichannel Global Process Excellence Manager within the Global Business Services Commercial Operations vertical, reporting to the Director of Global Content & Omnichannel Process Excellence. A key member of the Content & Omnichannel Operations organization, this is a newly created role responsible for shaping and aligning processes and tools leveraged by regional and business services teams to drive speed to market, quality, and cost efficiency for AstraZeneca.
The role of the **Content &** **Omnichannel Global Process Excellence Manager** will serve two primary functions:
- ** Process Design and Change**: working with cross-functional partners in local market, nearshore and offshore locations to define new global processes applicable to the management and delivery of commercial services to AstraZeneca business stakeholders; the Global Process Excellence Manager will act as a custodian of Enterprise business process standards and will advise GCO colleagues on defining flexible and robust new processes and identify opportunities to reassess and optimize existing processes. They will support and guide colleagues in the implementation of changes to existing processes and the introduction of new processes.
- ** Process Oversight**: accountable for general process oversight, liaising with local market, nearshore and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations and adherence to relevant global work management principles and the operational taxonomy.
**Core Remit & Responsibilities**:
- Work with in-market GCO teams in the US, EUCAN and/or International and Japan, GCO delivery teams in Global Service Hubs and external delivery partner teams to design, change and oversee the implementation of high-quality business processes. Provide guidance and support in balancing global consistency with local relevance. Act as the custodian of global process excellence.
- As a member of the Global Process Excellence team, collaborate with additional Process Managers. Continuously drive towards global standardization while accounting for regional/ local nuances.
- Represent a holistic process mindset which spans organizational boundaries. Enable GCO teams to see cross-functional connections, synergies and opportunities to simplify processes and improve collaboration and coordination.
- Establish, introduce, and drive adoption of end-to-end global delivery processes leveraged by regional and business services teams, accounting for required regional nuances as required.
- Key contributor in defining, implementing and facilitating regional and global Community of Practice forums, intended to share/ drive best practice adherence and operational efficiency.
- Lead and/ or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations (e.g., implementation and rollout of global collaboration and work management tool)
- Drive collaboration and culture of continuous improvement across various cross functional teams.
**Minimum Qualifications**:
- Bachelor's degree. Advanced degree is preferred.
- Minimum 3+ years’ experience in complex business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context
- Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders and to influence without direct authority.
- Analytical mindset and pr
-
Senior Manager
hace 7 meses
Guadalajara, México AstraZeneca A tiempo completo**Job Title - Senior Manager - Content Delivery Process Owner** **Career Level - E** About AstraZeneca AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the...
-
Gco Manager, Omnichannel Reporting Delivery
hace 7 días
Guadalajara, México AstraZeneca A tiempo completoThe Global Commercial Reporting & Analytics (GCR&A) team provides scalable delivery of services across omnichannel and commercial reporting capabilities. These services not only introduce new capabilities but also seek to drive improvements in operational costs by using shared service capabilities for 50+ Sales and Marketing companies. It is imperative that...
-
Process Excellence Transformation Manager
hace 1 mes
Guadalajara, Jalisco, México Wipro Limited A tiempo completoWe are seeking a seasoned Quality and Process Excellence Lead to join our team at Wipro Limited in Guadalajara, Mexico. As a key member of our operations leadership team, you will be responsible for driving process excellence initiatives and leading improvement projects that enhance customer satisfaction and profitability.About the Role:As a Quality and...
-
Content Manager
hace 7 meses
Guadalajara, México Dessarollo en procesos y coaching A tiempo completoAgencia de MKT en Providencia busca Content Manager **Actividades**: - Generación de cronograma mensual - Gestionar comunidades digitales en redes sociales - Creación de reporte de resultados - Canalización de clientes y prospectos - Seguimiento a colaboraciones - Seguimiento de campañas, sus pagos y resultados **Requisitos**: - Experiência como...
-
Content Manager
hace 7 meses
Guadalajara, México Dessarollo en procesos y coaching A tiempo completoAgencia de MKT en Providencia busca Content Manager **Actividades**: - Generación de contenido para diferentes plataformas, incluyendo redes sociales, blogs, videos, infografías - Gestionar y mantener actualizadas las diferentes redes sociales de la empresa, incluyendo Facebook, Twitter, Instagram, LinkedIn - Gestionar la comunidad en línea,...
-
Associate Content Delivery Manager
hace 7 meses
Guadalajara, México AstraZeneca A tiempo completo**Associate Content Delivery Manager**: Positions are open to Mexican Citizens and official residents of Mexico. Location: Guadalajara (hybrid) Strong English interpersonal skills required **About the AstraZeneca** AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization...
-
Business Excellence Manager
hace 5 días
Guadalajara, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
Business Excellence Manager
hace 2 meses
Guadalajara, México Flex LTD A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Content Manager
hace 3 días
Guadalajara, México Neorigen A tiempo completoImportante empresa del sector salud Solicita Content manager Actividades: Creación de parrillas de contenido Calendarización y programación de contenido. Pautas de posicionamiento y captación de leads. Optimización de campañas. Creación de estrategias digitales Reporte de rendimiento de campañas y contenido Entrega de facturas Tipo de puesto:...
-
Content Strategist
hace 7 meses
Guadalajara, México Tripshepherd A tiempo completoWe are seeking a highly skilled and experienced Senior Content Strategist to lead our content marketing efforts at TripShepherd. As a Senior Content Strategist, you will be responsible for shaping our brand voice, developing content strategies, and driving customer engagement and loyalty through compelling storytelling and impactful content. **Key...
-
Content Manager
hace 6 meses
Guadalajara, México Alquimia Transforma A tiempo completo**Nombre del Puesto**: Content Manager o Creador de Contenido **Descripción del Puesto**: El Content Manager o Creador de Contenido es responsable de desarrollar, planificar, crear y administrar el contenido de marketing digital de la agencia. Esta persona debe tener un profundo conocimiento del marketing de contenidos, estrategias de SEO, redes sociales y...
-
Content Marketing Manager
hace 3 días
Guadalajara, México Cápita Works - Virtual Assistants in Mexico A tiempo completoAt **Cápita Works** we are looking for a **Content Marketing Manager **to join the team. If you have previous experience in the area and are interested in the opportunity, do not hesitate to apply! **Responsibilities**: - Build and manage a rich content/editorial calendar that attracts a qualified audience to our client’s properties (including page...
-
Operations Excellence Manager
hace 3 semanas
Guadalajara, Jalisco, México Flex Ltd A tiempo completoAbout Flex LtdWe are a market-leading brand that specializes in designing, building, and delivering innovative products to improve the world.At Flex Ltd, we believe in diversity and inclusion, fostering a workplace culture of belonging where uniqueness is seen as a competitive edge. We're looking for an experienced Operations Excellence Manager in...
-
Global Business Excellence Manager
hace 5 días
Guadalajara, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
Global Business Excellence Manager
hace 1 día
Guadalajara, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
Content Manager
hace 1 día
Guadalajara, México Tech Mahindra A tiempo completo**This position is also open to work remotely from anywhere in Mexico** **Who is DigitalOnUs?** At DigitalOnUs, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers,...
-
Quality and Process Excellence Lead
hace 7 meses
Guadalajara, México Wipro Limited A tiempo completo**Overview**: Quality & Process Excellence Lead Educational Qualification Any Graduate, B.E/B.Tech Professional Qualification if any Six Sigma Black Belt/Lean Certified/Trained **Roles & Responsibilities**: Skills (Must Have) 1. Good data analytics, problem solving skills and Wipro transformation tools 2. Experience in managing Quality/ Process Excellence...
-
Content Manager
hace 1 semana
Guadalajara, México Kostik A tiempo completo**Vacante para la empresa Kostik en Guadalajara, Jalisco**: Estamos buscando un**CONTENT MANAGER**en Guadalajara para trabajar en una promotora. Algunas de las actividades a realizar son: - Creación de contenido para redes: copys, imágenes y vídeos. - Edición de videos con contenido del director (Podcast, Tik-Tok, Tutoriales, Reels, Stories,...
-
Quality and Process Excellence Lead
hace 7 meses
Guadalajara, México Wipro Limited A tiempo completoGuadalajara, Mexico - DOP - 3070697 **Job Description**: - Quality & Process Excellence Lead - Skills (Must Have)- 1. Good data analytics, problem solving skills and Wipro transformation tools- 2. Experience in managing Quality/ Process Excellence initiatives with exposure to both front office and back office operations- 3. Experience have led/driven...
-
Omnichannel Us Regional QA Lead
hace 8 meses
Guadalajara, México AstraZeneca A tiempo completo**Omnichannel US Regional QA Lead** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At...
