Service Operations Manager

hace 3 semanas


Monterrey, México ESM SOLUCIONES EJECUTIVAS A tiempo completo

**Years of experience**:
5 years and more

**Description**:
The role of Service Operation Manager in fully responsibility for one of BDS customers including Cost Control, People Management, Operational Efficiency and Quality, Delivery Performance. The main scope requires focus on both, business, and people to function as an arbiter between business demands and people demands.

Main responsibilities:
Area of focus: Financial management
- Forecasting, updating, and realization tracking of budget and the Profit & Loss of the entity (i.e., revenues, costs, margins, cost efficiency and cost reduction).
- Approving nonstandard solutions for Local Clients within their GBU/DC.

Area of focus: Human Resource Management
- Ensuring the compatibility of internal and external resources (internal/external subcontracting) in accordance with the development objectives of his/ her entity.
- developing the skills of the employees of his/her entity in cooperation with reference HR/ LD managers.
- Ensuring the right resourcing strategy is in place
- Handling escalation with regards to his/her resources

Area of focus: Service delivery and operations
- Implementing the Global Service Methodology and Innovation
- Assuring Quality and Customer Satisfaction
- Act as an escalation point for the Domain
- Securing Business Continuity

Area of focus: Quality

Ensuring implementation of AIMS, in particular applicable the company service delivery processes in the perimeter of their responsibility and continual service delivery improvement to ensure high quality of business and operational performance and consistent compliance with applicable standards as well as regulatory and customer requirement

**Language**:
English is a must (at least B2 proficiency)

**Recommended technical skills**:

- experienced in Service Management and People Management
- ITIL qualified,
- English spoken/written at least at B2 level,
- ability to build, develop and maintain excellent relationships with external and internal customers,
- strong leadership skills,
- leading by example
- empowerment
- sharing vision and turning it into reality
- managing uncertainty
- Initiative and problem-solving attitude
- strategical thinking and cross-functional cooperation skills
- Project Management experience

Tipo de puesto: Tiempo completo

Salario: Hasta $35,000.00 al mes

Horario:

- Lunes a viernes
- Rotativo
- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de vida
- Teléfono de la empresa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Experiência:

- Fortinet: 1 año (Deseable)
- Financial management: 5 años (Deseable)
- Human Resource Management: 5 años (Deseable)
- Service delivery and operations: 5 años (Deseable)
- Service Management and People Management: 5 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Licencia/Certificación:

- ITIL qualified (Deseable)
- Health insurance



  • Monterrey, México Atos A tiempo completo

    **Publication Date**: Jun 13, 2023 **Ref. No**: 483230 **Location**: Monterrey, Nuevo Len, MX, 66490 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right...

  • Sr. Distribution

    hace 4 semanas


    Monterrey, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 7+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Job summary About Amazon At Amazon, we're working...


  • Monterrey, México British American Tobacco A tiempo completo

    **BAT MEXICO IS LOOKING FOR A **NETWORK OPERATIONS MANAGER** **JOB TITLE**:NETWORK OPERATIONS MANAGER **FUNCTION**:DIGITAL BUSINESS SERVICES **CITY & COUNTRY**:MONTERREY, MEXICO **ROLE SUMMARY** **What are the key objectives and expectations from this role? **. In GBS our ambition is to move up on the value curve, expand beyond transactional services...

  • Sales/operations Manager

    hace 4 semanas


    Monterrey, México Nihao Jewelry A tiempo completo

    Our company is a wholesale distributor of fantasy jewelry, offering a unique and enchanting product line. We are looking for an experienced Sales/Operations Manager to help run our two distribution centers and two showrooms. - Manage day-to-day operations of two distribution centers and two showrooms, ensuring they are running smoothly and efficiently -...

  • Associate Manager

    hace 5 días


    Monterrey, México Uber Freight A tiempo completo

    **About the Role** Transplace, an Uber Freight company, is looking for experienced professionals’ supervisors with a background in the Transportation, Supply Chain or Logistics field. Our specialists will supervise day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments while providing excellent customer service...


  • Monterrey, México Transplace de Mexico Global A tiempo completo

    Pro-actively identifies and communicates issues, propose and implement solutions for continuous improvement in regard to processes, cost, service, and profitability. - Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses. - Ensure CSRs and Team Leaders achieve their goals and meet...


  • Monterrey, México HireLATAM A tiempo completo

    **WE ARE HIRING**: **Remote Service and Repair Manager (LATAM)** 9 am to 5 pm EST (Monday through Friday) **Overview**: Are you an organized, customer-oriented professional with a knack for smooth operations? We're searching for a Service and Repair Manager for our roofing company. In this key role, you'll manage the life cycle of our repair projects from...

  • Associate Manager

    hace 4 días


    Monterrey, México Transplace de Mexico Global A tiempo completo

    Supervises day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments. - Market and current operations’ analysis, to proactively identify and implement improvements on our processes, and to prevent service failures. Customer Relationship -Consistent and professional communications; effective, prompt and courteous...

  • Operations Manager

    hace 4 días


    Monterrey, México Signify A tiempo completo

    Job Title Operations Manager **Job Description**: We’re looking for an Operations Manager to join our team in CLS Cienega de Flores Plant. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together,...


  • Monterrey, México Welocalize A tiempo completo

    Job Description Summary As the Marketing Operations Manager, you will be responsible for driving data integrity, implementing processes, and project management. You will work closely with the Marketing and Sales teams and leadership within the organization. This global role will leverage data and insights to drive key decisions along with building out the...

  • Sr. Advisor

    hace 5 días


    Monterrey, México The LEGO Group A tiempo completo

    Job DescriptionAre you passionate about the HR area and especially HR Benefits related processes?Join our amazing Employee Services Operations team and help us make our LEGO® colleagues happy through ensuring high level service as well as nice benefits for them!Core ResponsibilitiesAs a Senior Advisor, you will be delivering a consistent service to all the...

  • Facilities Manager

    hace 2 semanas


    Monterrey, México JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. JLL, a world leader in the real estate sector, seeks for growth Facility Manager **Activities**: Required Experience in Maintenance and General Services of Distribution Centers or similar facilities. - Establish strategy and direction for site operations (Facility Management) consistent with client...

  • Service Manager

    hace 4 semanas


    Monterrey, México CONFID3NCIAL A tiempo completo

    **IMPORTANTE EMPRESA DE MANUFACTURA, TE INVITA A FORMAR PARTE DE SU EQUIPO DE TRABAJO** **Perfil** Liderar el esfuerzo para mejorar continuamente la Satisfacción del Cliente para los clientes Asegurar cuente con los recursos y procesos correctos para cumplir/exceder las expectativas de los clientes en la prestación de servicios y cumplimiento de...


  • Monterrey, México Welocalize A tiempo completo

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...

  • Account Manager

    hace 4 semanas


    Monterrey, México FOCUS Employment Solutions, LLC A tiempo completo

    **Level**: Senior **Reports To**: Service Delivery Director **Travel Required**: Travel Not Required Will this hire need to report to a specific location? Yes, you must report in person to a particular area. **Must-Haves**: - 18+ months of experience overseeing a big account of at least 300 FTEs (as an account or operations manager). Telco or Banking...

  • Service Specialist

    hace 6 días


    Monterrey, México Worldwide Express A tiempo completo

    PURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...


  • Monterrey, N.L., México FedEx Express México A tiempo completo

    LM327: Operations Coordinator page is loaded LM327: Operations Coordinator Apply locations FXE-LAC/MXMMCA/MMCA Monterrey time type Full time posted on Posted Yesterday job requisition id RC696948 Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We...


  • Monterrey, N.L., México Medium A tiempo completo

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...

  • Operations Coordinator

    hace 3 semanas


    Monterrey, México FedEx Express LAC A tiempo completo

    Provide daily operational and administrative support to Sr Manager or a Manager in ground ops, ramp, and/or gateway locations, ensuring the most effective utilization of time and effort._x000D_ _x000D_ Performs a variety of administrative, clerical, and additional key activities to support the operation, including tracing packages, dispatching, delivery and...

  • Delivery Manager

    hace 4 semanas


    Monterrey, México Neoris A tiempo completo

    **Delivery Manager**: **Date**:May 15, 2023 **Location**: MONTERREY, MX **Company**:NEORIS We are **NEORIS**! **As a digital accelerator we help companies step into the future! Currently we are looking for a Delivery Manager. **Technical Skills**: 5 + years working as a Service Delivery Manager Excellent communication skills. Confidence and skillful...