Consultant HR Operations

Overview:
**WELCOME TO **SITA**

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**ABOUT THE ROLE & TEAM**

As a Consultant HR Operations, you will support all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle, Governance & Compliance and Strategic activities. Provide advice and support to internal and external customers based on a thorough understanding of SITA's processes, procedures, and policies as well as general knowledge of Human Resources. Participate in People Operations projects and roll out of programs.

**WHAT YOU’LL DO**

**Employee Life Cycle Management**:

- Maintains accurate and up-to-date human resource files, records, and documentation and maintains the integrity and confidentiality of human resources files and records.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, etc..
- Administer and support activities related to on-boarding.
- Deliver induction on the employee's first day of work and promote all HR tools including Global on-line induction in partnership with the benefits team.
- Answers frequently asked questions from employees relative to standard policies, benefits, internal hiring processes, etc.; refers more complex questions to appropriate People staff or management.
- Administer standard activities related to employee benefits. Respond to any administrative matters concerning benefits from new and current employees in partnership with the benefits team.
- Administer all voluntary off boarding activities.
- Receive and respond to everyday enquiries from internal and external customers. Providing a timely and effective service to others.

**Governance and Compliance**
- Follows company ordering procedures, process purchase orders and invoices for payment and resolve any cost center queries.
- Monitor changes in legislation that impact local HR policies and escalate details to the GEO HR Manager.

**Strategic**
- Provide administrative support as required for internal communication. This includes support for local and corporate news briefings and translations into Spanish /English.
- Support GEOHR with any data requirement requests needed to support Business Cases such as mergers & acquisitions, transfer of undertakings, outsourcing and large deals.
- Work in partnership with the Reward team and the GEOHR team to provide full cost of employment data.

Qualifications:
**ABOUT YOUR SKILLS**
- Advanced verbal and written communication skills in both **English and Spanish. **French will be a plus.
- Great interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Experience working in complex, international/multi-cultural and fast-moving environment would be an advantage.
- Ideally +3 years’ experience of HR administration.
- Bachelor’s degree in human resources or similar field.

**WHAT WE OFFER**

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

**Flex Week**:Work from home up to 2 days/week (depending on your team’s needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.